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Home Comprehensive Warranties from Trusted Manufacturers ErgoGenesis/Bodybilt Warranty Information

ErgoGenesis/Bodybilt Warranty Information

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The Human Solution and ErgoGenesis/Bodybilt assure total customer satisfaction. The following information applies to all ErgoGenesis/Bodybilt products:


STANDARD WARRANTY FOR NORMAL DAILY USE (users up to 300 lbs)

For standard use, ErgoGenesis warrants to the original purchaser from the original date of purchase, that its BodyBilt products (as listed and described below) shall be free from defects in material and workmanship. ErgoGenesis will repair or replace, at its option, to the original purchaser only, any defects in products, parts, or components resultant from normal single shift use, as listed and described below (labor is not necessarily included). ErgoGenesis will not elect replacement unless repair is not commercially practical. Normal wear or abuse of products, parts, fabrics, and components are not covered. All features, except those noted below, shall be covered to the original purchaser for the lifetime of the chair.

Steel structure of mechanism, backrest post, plastic backrest & seat structures, handles, backrest height adjuster, clutch plates, torsion springs, all welds, armrest structure 10 Years from the date of manufacture
Air Lumbar option, casters, glides, foam, arm pads, sled bases 5 Years from the date of manufacture
Fabric 3 years from the date of manufacture
X-Tension Arm Assemblies and Linear Tracking Arm (LTA) 1 Year from the date of manufacture
COM/COL fabrics No Warranty



WARRANTY FOR BIG AND TALL SEATING (Big & Tall models S754, S2504 and S3504; Bariatric B2503. S-Mechanism for users up to 500 lbs and B-Mechanisms for users up to 600 lbs)

ErgoGenesis warrants to the original purchaser from the date of manufacture, that its products (as described below) shall be free from defects in materials and workmanship. ErgoGenesis will repair or replace, at its option, to the original purchaser only, any defects in products, parts, or components resultant from normal single shift use (as described below). ErgoGenesis will not elect replacement unless repair is not commercially practical. Normal wear or abuse of products, parts, fabrics and components are not covered.

Steel structure of mechanism, backrest post, plastic backrest & seat structures, handles, backrest height adjuster, clutch plates, torsion springs, all welds, armrest structure 3 Years from the date of manufacture
Air Lumbar option, casters, glides, foam, arm pads, sled bases 3 Years from the date of manufacture
Fabric 3 years from the date of manufacture
Pneumatic height cylinder and base 3 Years from the date of manufacture
X-Tension Arm Assemblies and Linear Tracking Arm (LTA) 1 Year from the date of manufacture
COM/COL fabrics No Warranty



WARRANTY FOR 12-HOUR USE TO 24-HOUR USE ON STANDARD MODELS (multi-shift applications)

For continuous (12-24 hour) use, ErgoGenesis warrants to the original purchaser from the original date of purchase, that its products (as described below) shall be free from defects in materials and workmanship. ErgoGenesis will repair or replace, at its option, to the original purchaser only, any defects in products, parts and components (as described below). ErgoGenesis will not elect replacement unless repair is not commercially practical. Normal wear or abuse of products, parts, fabrics and components are not covered.

Steel structure of mechanism, backrest post, plastic backrest & seat structures, handles, backrest height adjuster, clutch plates, torsion springs, all welds, armrest structure 3 Years from the date of purchase
Air Lumbar option, casters, glides, foam, arm pads, sled bases 3 Years from the date of purchase
Fabric 3 years from the date of purchase
Pneumatic height cylinder and base, standard-sized seats 3 Years from the date of purchase
Pneumatic height cylinder and base, #4 seat 2 Years from the date of purchase
X-Tension Arm Assemblies and Linear Tracking Arm (LTA) 1 Year from the date of purchase
COM/COL fabrics No Warranty



WARRANTY FOR INTENSIVE-USE (24/7) MODELS (multi-shift applications)

For continuous (12-24 hour) use, ErgoGenesis warrants to the original purchaser from the original date of purchase that its I-Series chairs shall be free from defects in materials and workmanship. ErgoGenesis will repair or replace, at its option,to the original purchaser only, any defects in products, parts and components as described below. ErgoGenesis will not elect replacement unless repair is not commercially practical. Normal wear or abuse of products, parts, fabrics and components are not covered.

The Linear Tracking Arm (LTA) 1 Year from the date of purchase
Pneumatic height cylinder and base, #7 seat 5 Years from date of purchase
Pneumatic height cylinder and base, #4 seat 3 Years from the date of purchase
All other items on I-Series chairs built with the #7 seat pan, for users up to, but not exceeding, 300 lbs 5 Years from the date of purchase
All other items on I-Series chairs built with the #4 seat pan, for users up to, but not exceeding, 500 lbs 3 Years from the date of purchase



Warranty does not cover or provide for: Color-fastness or matching of colors, grains or textures of chair material/fabric; modifications or attachments to the product not approved by ErgoGenesis; products not installed, used or maintained inaccordance with product instructions and warnings; products used for rental purposes; damage caused by the carrier in-transit as handled under separate terms; periodic lubrication of the chair mechanism.

No warranties extend beyond the face of this warranty. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state. Incidental and consequential damages are excluded from this warranty. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitations of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

This warranty is valid to the original purchaser only for as long as the purchaser owns and uses this product. Subsequent purchasers are not covered by this warranty. ErgoGenesis will not be responsible for damage due to services, maintenance, modifications or tampering by anyone other than an ErgoGenesis representative or approved dealer. The Standard Warranty is based upon single 8-hour shift use only. This warranty is void if the customer modifies the product, if attachments are made to the product or if the product is not installed or used in accordance with ErgoGenesis installation and guidelines. Normal single shift use assumes a five-day work week (eight-hour workday).



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