The Human Solution Info

OFFICE ERGONOMICS

    Accessories
    Chairs
    Desks
    Headsets
    Keyboards
    Laptop Ergonomics
    Luggage/Laptop Bags
    Mice
    - More..

INDUSTRIAL ERGONOMICS

    Anti-Fatigue Mats
    Cases
    ErgoKits
    Force Gauges
    Humidity Meters
    Light Meters
    Material Handling
    Software
    Sound Meters
    - More..

ERGO SOFTWARE

Pocket Ergo
More..

CLEARANCE AND SPECIALS

BRANDS

    Humanscale
    Raynor Eurotech
    Ergogenesis/BodyBilt
    Mayline
    Balt Products
    Workrite Office
    Office Star
    Kinesis Keyboards
    Goldtouch
    SmartNav
    Plantronics
    Porter Case
    McKlein
    Hoggan Ergo
    Extech
    Notrax
    Rhino Mats
    Shimpo
    Massage Chair
    - More..

Company Information

The Human Solution� sells ergonomic risk assessment equipment and ergonomic products.

CUSTOMER RATINGS:
Click here to see our certified Yahoo! ratings.

ABOUT US:
We are operated by a team that includes a Certified Professional Ergonomist (CPE). Our Certified Professional Ergonomist and engineer with over 10 years of workplace assessment and product design experience can assist you in choosing your ergonomic, safety or productivity related needs ... email us for answers to your questions. We'll provide you with a solution or point you in the right direction. We offer our customers expert advice regarding the purchase and use of assessment equipment. You can also email your questions to us at info@thehumansolution.com. Our Staff is dedicated to providing you with timely response to email inquiries.

GUARANTEED SATISFACTION:
Your satisfaction is guaranteed. Return any unsatisfactory item within 30 days of the invoice date for credit to your account, exchange, or adjustment.

ADDRESS: (please don't use this address for returns, see return information below)
The Human Solution
9442 Capital of Texas Hwy N.
Plaza One, Suite 500-131
Austin, TX 78759
Phone: 512-697-9330
Toll free: 800-531-ERGO (3746)
Fax - 512-828-8000
International Calls - 512-697-9330

RETURN POLICY:
Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle-free return and exchange process. We have a fully staffed team of experts who can walk you step by step through this process.

Some of our products are offered with free shipping, so please note if you return a product that has free shipping our actual outbound shipping costs will be deducted from your return refund. ALL ITEMS MUST BE RETURNED IN RESELLABLE CONDITION AND IN THEIR ORIGINAL PACKAGING. Restocking fees for returns are listed below. Certain orders cannot be returned due to their uniqueness and/or personalization to your specific request. Returns will be inspected prior to issuing credit. Please keep in mind, credit card companies vary in the time they take to post credits.

E-mail us for a Return Merchandise Authorization (RMA) number then return the merchandise in NEW condition and in the original shipping container. There is no restocking fee for replacing a defective item with the same model. You can return or exchange the product within 30 days of receipt as long as the product is returned in new, unused, and resalable condition inside its original packaging.

Restocking Fees:

Restocking fees are waived for defective merchandise that is exchanged for identical product.
A 15% restocking fee applies to all returns except as listed below:
- All chairs and desks incur a 25% restocking fee
- Special order items are not refundable; this includes chairs custom covered in colors other than solid black or gray, or chairs that include non-standard options
- Custom cut mats and rugs are not returnable
Cancellations made after production has started on a customized product are subject to restocking fees
Refusing shipment does not exempt buyer from restocking fees.
With the exception of defective product exchanged within the first 30 days, you are responsible for return shipping charges and all refunds are responsible for original shipping costs too. This means that if you originally got free shipping, our actual shipping costs will be deducted from your refund.
No refunds are available 30 days after date of receipt of product.

We will email you an RMA form. Please complete the form in its entirety and include a copy with the equipment to be returned. All returns must have an RMA number or we must refuse the return.

As will be explained on the RMA email you will receive, please Address returns to:
NOTE: All returns must have an RMA number or we must refuse the return.
The Human Solution
Attn: Returns
12417 River Bend Rd. Ste. 12
Austin, TX 78732-6161
1-800-531-3746

HOURS OF OPERATION:
9 AM to 6 PM (Central Standard Time) Monday through Friday.

WEBSITE AND EMAIL ADDRESS:
Website:
www.thehumansolution.com

Email:
info@thehumansolution.com

DUNS NUMBER:
The D&B D-U-N-S Number assigned to The Human Solution (a division of the limited liability company JDP Enterprises Ltd. Co.) is: 137576380.

SALES TAX:
No sales tax will be charged unless we ship within the state of Texas. Because we operate offices in Texas we must collect State Sales Tax (7.25%) for products shipped within Texas. Note: Workrite Products requires us to collect 7.25% CA sales taxes on all shipments of their product into California.

PURCHASE ORDERS:
If purchasing by Purchase Order please complete this Credit Application and fax it with your completed Purchase Order to 512-828-8000.

SHIPPING INFORMATION:
Please see Shipping information page.

PRIVACY POLICY:
Please see Privacy Policy information page.