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Neutral Posture Warranty Information

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The Human Solution and Neutral Posture assure total customer satisfaction. The following information applies to all Neutral Posture seating and accessories:


LIFETIME SINGLE SHIFT WARRANTY

All Neutral Posture Seating and Accessories are warranted to the original purchaser to be free from defects in workmanship and materials under normal use for the product's lifetime. Normal use is defined as wear which occurs in an office environment during the course of a normal single-shift usage workday (8 hours per day/5 days per week). This lifetime warranty shall be for all lines and components except as noted:

Acessories, chair controls, arms and plastic components 10 Years
Inflatable lumbar 5 Years
Fabric 3 Years
Ultraleather, NovaSuede, UltraSuede, Finesse or COM and COL No Warranty

Neutral Posture's warranty obligation is limited to the replacement or repair, at Neutral Posture's option, of defective products which have been reported by the original purchaser to be defective in workmanship or material and which are found to be so by Neutral Posture upon inspection. Defective products shall be returned at the discretion of the corporate office and all returns must be authorized in advance. Neutral Posture will assume no responsibility for any labor charges. Freight for products and parts covered under warranty will be covered for the forty-eight (48) contiguous states and the District of Columbia with the method of shipping at Neutral Posture's discretion. The user shall be responsible for all maintenance service, which includes: lubricating and cleaning of the product, assembly, adjustment and performing operation checks. Neutral Posture will have no warranty obligation if the product is subjected to abuse, alteration, misuse, negligence or accident or if the user fails to perform the maintenance service referred to above. The warranty printed above is the only warranty applicable to these products. All other warranties expressed or limited, including but not limited to the implied warranties of merchantability and fitness for a particular purpose are disclaimed.


CONTINUOUS SHIFT/INTENSIVE USE WARRANTY

The Neutral Posture N-dure and Big & Tall Series come standard with the benefits of the following continuous-shift warranty. The continuous-shift warranty covers all components of the chair (including upholstery with a double rub rating of over 1M) for a period of five (5) years from the date of purchase except the following:

Inflatable lumbar No Warranty
Upholstery other than double rub rating of over 1M No Warranty

Other Neutral Posture products may be warranted for continuous-shift use through the purchase of the continuous-shift warranty (Contact The Human Solution Customer Service for pricing and availability). Neutral Posture products not subject to the terms of our continuous-shift warranty, but used in such an environment (exceeding 8 hours per day/5 days per week), are to be free from defects in workmanship and materials for a period of two (2) years. Neutral Posture shall have no warranty obligation if the product is subjected to abuse, alteration, misuse, negligence or accident or if the user fails to perform the maintenance service for the product. All other terms and conditions of our lifetime single-shift warranty apply.


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