We offer a number of ways to place an order with The Human Solution.
Please note: because many of the products we sell are made to order, including products that are drop-shipped, custom ordered, back-ordered or pre-ordered, we may charge your card prior to your items being shipped. This is because many of the factories that make the products we sell require a full deposit. For example, when you place an order for a custom chair, we will charge your card as soon as the chair goes into production. During the time while your products are waiting to ship, we will keep you apprised of any information we receive regarding your order. If at any time you would like to check on the status of your order or would like a further explanation of our processes, please feel free to contact us.
Note: Be sure to include a daytime phone number and email address (if you have one) so that we, along with the shipping company, can contact you with any questions we might have. To protect against fraud, any orders paid for with a personal check or money order will remain on hold temporarily to allow for the check to clear. Orders placed with other payment types including credit cards and cashiers checks will be processed immediately.
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After your order is completed, you will automatically be sent an order confirmation email to the email address you entered during checkout. The subject line will say "Order XXXXX from catalog thehumansolution"; the XXXXX represents your order number. This email is your receipt - so don't delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes.
If you do not receive an order confirmation email from us within 24 hours of placing your order, please contact us as soon as possible either by phone or email. Be sure to include your account email address and order number. We will send a new confirmation to you.
If your order has shipped or is in the process of being shipped, we will be unable to cancel your order. You will need to follow the return instructions once you receive the package. Shipping charges are non-refundable.
Please call 1-800-531-3746 to cancel an order. Most orders ship within 48-72 hours. To ensure your order gets canceled before it ships, please call us. If we are unable to make the change before the order is processed and shipped, you may need to return the item. Please see our return policy for details. We will confirm all cancellations submitted to us, whether successful or not, via e-mail or by phone.
Please Note: If you submit a cancellation request by e-mail, we cannot guarantee that your order will be canceled before it ships.
Your order may be canceled, without incurring any cancellation fee, at any time prior to shipment with the exception of products that are built-to-order which includes most desks and chairs that we offer. On built-to-order products, you may cancel without penalty prior to the start of manufacturing which is usually within 2 business days of order placement. Once manufacturing begins, canceling your order may result in a cancellation fee that is equal to the restocking fees listed on our return policy page. Call us promptly if you need to cancel your order so we can verify the status of your order with manufacturing.
In most cases we do not charge sales tax. We collect sales tax if we ship into the state of Texas and the buyer does not have a tax exemption certificate. Please put your tax exemption number in your online order's notes to be exempt from taxes for items shipping to Texas, or feel free to contact our office for additional details or place an order.
We offer special coupons in our email newsletters, online and with our packages. To use one of these coupons, enter the code in your shopping cart or checkout page. You can also use a coupon when placing an order over the phone. We accept one coupon per order.
Forget to enter the code but still want the discount? Just give us a call and we'll take care of that for you.