Return Policy

Overview

Here you will find information about our returns and cancellations policies. You can request a Return Merchandise Authorization from here for a refund or replacement.

Most orders go into production as soon as the order is placed. Please call us immediately if you would like to cancel to your order. We will make every effort to cancel your order before it ships, but if the order has already shipped the appropriate returns policy will apply.

Please hold onto any and all packaging materials until you have assembled and installed the item(s) in your order. This will help if you notice any damages upon receiving your item(s) or if you decide to return anything within the return period window. 

If you have critical changes to your order, we highly recommend you call us at 800-531-3746 for immediate service.

Returns on UPLIFT-brand desks, frames, and accessories

We're so sure you'll love your new UPLIFT desk and accessories that we offer a 30-day trial period. If you're not 100% happy for any reason, simply return your item without paying for outbound shipping charges or restocking fees. This offer applies to any return of a single UPLIFT desk with standard GREENGUARD-certified laminate, Eco and Eco Curve, 1” thick bamboo, reclaimed wood, whiteboard, or Rubberwood desktops, and single UPLIFT frame-only or accessory orders. Contact us via the form below within 30 days of receipt to let us know that you are planning to return the item and we will issue a Return Merchandise Authorization (RMA) number. Our solid wood tops and custom laminates are made to order and are not returnable; however, you can still return the frame and accessories. If you are in the market for multiple desks or accessories, please order one item first to test it out, as returns on more than one of the same item will incur a restocking fee.

  • No restocking fee is applied for the return of a single UPLIFT brand accessory, desk frame or a single full desk with a standard laminate, Eco or Eco Curve, 1" thick bamboo, reclaimed wood, or Rubberwood desktop.
  • You will not be charged for the baseline outbound shipping or freight cost. This does not apply to service add-ons such as expedited shipping or production, Room of Choice Delivery, Installation, or Non-Contiguous US Delivery.
  • You'll be responsible for shipping the products to the return address provided with the RMA number.

General information for all returns

  • RMA number must be requested within 30 days of receipt of product.
  • An RMA number is required for all returns. Please do not return any items without first receiving your RMA number.
  • You are responsible for shipping the products to the return address provided with the RMA number. For full desks and some large items, this may require coordinating with a freight company.
  • All returned items must be disassembled and repackaged as they were originally received. Items not returned in "Like New" condition may be subject to additional fees.
  • Returned items with significant damage caused by poor packaging or heavy use will have an additional repair fee deducted from the refund. Adding additional packing material, like newspaper or styrofoam, can help reduce damage due to items shifting in transit.
  • We strongly suggest using an insurable and trackable shipping method when making your return. We are not responsible for returns lost or damaged in transit. If the returned item is damaged in transit, you will be responsible for filing a shipping claim.
  • While we're happy to work with you and can, in most cases, offer discounts on bulk orders, we suggest that you order one to test before placing an order for multiples of the same item. We do not accept returns on bulk orders.

What's not returnable?

  • Gift certificates
  • Clearance items
  • Open box certified merchandise
  • Custom laminate desktops, and solid wood desktops, and items with custom work (the desk frame is returnable as described above)
  • Bulk orders

Cancellations

  • Most orders ship quickly, so please let us know immediately if you decide to cancel your order.
  • There are no cancellation fees for canceled stock orders.
  • Wood tops and custom laminate tops are subject to a cancellation fee to cover the cost of materials used.

Steelcase Free Ship, Free Return Promo

There's never been a better time to try a Steelcase chair. Why? Our Steelcase Free Ship, Free Returns promotion is back! Customers who order Steelcase products from us have thirty risk-free days to try them out. If you decide you want to return your products for any reason, you will pay no restocking fee and incur no return shipping charge. We'll send you a pre-paid FedEx shipping label that you can use to return the chair at no cost to you.

A 15 minute trial of a chair in a showroom isn't a sufficient test. The only way to truly know if a chair will work for you is to try it for full days while working. We're so convinced that you'll love your Steelcase chair that we're offering a thirty day trial. Your thirty day trial period begins on the day that you receive your new chair. If you decide that the chair doesn't work for you, give us a call and we'll set up your return. No stress, no post-purchase trauma, and NO RISK. It's as easy as that.

Details

  • Free Ship, Free Return applies to FedExable products ONLY
  • Free Ship, Free Return only applies to products with less than 30 days of usage. Returns will not be accepted 30+ days from the received date.
  • Note: Free Ship, Free Return promotion is only valid in the contiguous United States. Same day ship chairs and products that do not ship FedEx (Airtouch, Walkstation, Leap WorkLounge, etc.) are not included in this program and will be subject to a 20% restocking fee, if returned within the 30-day return period.

Process

  • If you decide to return a product within 30 days of receipt, simply contact our customer service team to set up a return.
  • We will issue you a FedEx label for a quick and easy return.
  • You'll send the product back to Steelcase.
  • We will credit you the full amount of the purchase as soon as Steelcase processes the return.

Human Solution Returns and Cancellations

We want you to be completely satisfied with your purchase, and strive to provide expert guidance to help you choose the best possible products for your needs. We also understand that sometimes a product just doesn't quite fit. That is why we make returns easy.

How to start a return

A Return Merchandise Authorization (RMA) number is required for all returns. Returns are processed and credited within 7 to 10 days of receipt. If the time lapse between your original purchase and refund processing is greater than 60 days, we may refund your money via check or PayPal. Otherwise, return credit will be issued in the same manner as the original payment method.

We highly recommend the use of a trackable shipping method such as UPS or FedEx. Remember to write your RMA number on the outside of the shipping box. Return requests can take up to one week to process. We thank you for your patience.

In summary

  • A 10 percent restocking fee will be deducted from the refund amount for all opened products.
  • You'll be responsible for shipping the products to the return address provided with the RMA number. If you received free shipping on your order then actual outbound shipping costs will be deducted from your refund.
  • RMA number must be requested within 30 days of receipt of product.
  • An RMA number is required for all returns. Please do not return any items without first receiving your RMA number.
  • All returned items must be disassembled and repackaged as they were originally received. Items not returned in this condition may be subject to additional fees.
  • We strongly suggest using a traceable and insurable shipping method when making your return. We are not responsible for returns lost or damaged in transit.
  • While we're happy to work with you and can, in most cases, offer discounts on bulk orders, we suggest that you order one to test before an order for multiples of the same item. We do not accept returns on bulk orders.
  • Returns on Raynor chairs in colors other than black may incur a higher restocking fee.

What's not returnable?

  • Gift certificates
  • Clearance items
  • Open-box merchandise
  • Special order or custom made products
  • Non-UPLIFT Desk mats
  • Parts
  • Bulk items
  • Knoll items

Parts are final sale items, and no returns will be accepted on parts orders. Please contact us prior to ordering to confirm compatibility. Please contact us to confirm return eligibility for any special order or custom made products.

How to cancel an order

Most orders ship within 24-72 hours. Please call us immediately if you should choose to cancel your order. We promise to make every effort to cancel your order before it ships.

  • If we are unable to cancel an item before it ships, it will be subject to our standard return policy.
  • Most orders go into production as soon as the order is placed. Please call us immediately if you would like to make changes to your order. We will make every effort to make the changes before the order ships, but order changes will reset the lead time on the order as the process for your order will restart. If changes need to be made after an order is shipped, there will be additional shipping costs involved.
  • Custom configured or built-to-order products may incur a cancellation fee varying by product.
  • Once material has been cut for upholstery, special order chairs may not be eligible for cancellation. In some cases chairs still eligible for cancellation may be subject to restocking fees or fabric cut charges.
  • Workrite desks are built-to-order products. If production has begun on the desktop, the order cannot be cancelled.
  • Focal products may incur greater return or cancellation fees for custom or non-stocked configurations.
  • Office Master products have a 25% cancellation or restocking fee.

We will confirm all cancellations submitted to us, whether successful or not, via email or by phone.

Knoll's No Cancellations, Returns or Revisions Policy

This page is posted by Human Solution to inform customers of Knoll's no cancellations/no returns/no revisions policy on all Knoll products. As an authorized Knoll dealer, we do not accept cancellations, returns, or order revisions for any Knoll items ordered after an order is placed. Authorized Knoll retailers custom build all Knoll products for you when you order.

Please call us at 800-531-3746 to speak with a Knoll expert if you have any questions about your Knoll product choices, so that we can help you get exactly what you need.

Customers attempting to cancel or revise an order for a Knoll product or products from Human Solution will be subject to significant Knoll manufacturer change/cancellation fees for the order or orders. Please make sure you are ordering the correct Knoll item and the correct configuration before placing your order. 

Return Form