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Here you will find information about our returns and cancellations policies. You can request a Return Merchandise Authorization from here for a refund or replacement.
Most orders go into production as soon as the order is placed. Please call us immediately if you would like to cancel to your order. We will make every effort to cancel your order before it ships, but if the order has already shipped the appropriate returns policy will apply.
If you have critical changes to your order, we highly recommend you call us at 800-531-3746 for immediate service.
We want you to be completely satisfied with your purchase, and strive to provide expert guidance to help you choose the best possible products for your needs. We also understand that sometimes a product just doesn't quite fit. That is why we make returns easy.
Please hold onto any and all packaging materials until you have assembled and installed the item(s) in your order. This will help if you notice any damages upon receiving your item(s) or if you decide to return anything within the return period window.
The guidelines below apply to all returns, however some brands have other rules that apply:
We're so sure you'll love your new UPLIFT items that we give you a 30-day trial period to use them in your home or office. If you're not happy for any reason, simply contact us and we'll help you arrange a return. There are no return charges or restocking fees, though you will be responsible for return shipping on the item.
This offer applies to any return of up to three UPLIFT frame-only or desks with non-custom desktops, and orders of up to three of the same accessory. Our Special Order Solid Wood and Special Order Laminate desktops are made to order and are not returnable; however, you can still return the frame and accessories. Contact us via the form below within 30 days of receipt to let us know that you are planning to return the item and we will issue a Return Merchandise Authorization (RMA) number.
If you are in the market for more than three desks, let us help you order a sample item first to test so that when you place your bulk order, you'll feel confident in the knowledge that you chose the perfect frame, desktop, and accessories for your needs. Contact us for a quote on multiple items.
There's never been a better time to try a Steelcase chair. Why? Our Steelcase Free Ship, Free Returns promotion is back! Customers who order Steelcase products from us have thirty risk-free days to try them out. If you decide you want to return your products for any reason, you will pay no restocking fee and incur no return shipping charge. We'll send you a pre-paid FedEx shipping label that you can use to return the chair at no cost to you.
A 15 minute trial of a chair in a showroom isn't a sufficient test. The only way to truly know if a chair will work for you is to try it for full days while working. We're so convinced that you'll love your Steelcase chair that we're offering a thirty day trial. Your thirty day trial period begins on the day that you receive your new chair. If you decide that the chair doesn't work for you, give us a call and we'll set up your return. No stress, no post-purchase trauma, and NO RISK. It's as easy as that.
Additional return and cancellation limitations apply to brands other than UPLIFT Desk or Steelcase.
Most orders ship within 24-72 hours. Please call us immediately if you need to cancel your order. We promise to make every effort to cancel your order before it ships.
We will confirm all cancellations submitted to us, whether successful or not, via email or by phone.
This information is posted by Human Solution to inform customers of Knoll's no cancellations/no returns/no revisions policy on all Knoll products. As an authorized Knoll dealer, we can not accept cancellations, returns, or order revisions for any Knoll items ordered after an order is placed. Authorized Knoll retailers custom build all Knoll products for you when you order.
Please call us at 800-531-3746 to speak with a Knoll expert if you have any questions about your Knoll product choices, so that we can help you get exactly what you need.
Customers attempting to cancel or revise an order for a Knoll product or products from Human Solution will be subject to significant Knoll manufacturer change/cancellation fees for the order or orders. Please make sure you are ordering the correct Knoll item and the correct configuration before placing your order.