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Here you will find information about our returns and cancellations policies. You can request a Return Merchandise Authorization from here for a refund or replacement.
Most orders go into production as soon as the order is placed. Please call us immediately if you would like to cancel to your order. We will make every effort to cancel your order before it ships, but if the order has already shipped the appropriate returns policy will apply.
Please hold onto any and all packaging materials until you have assembled and installed the item(s) in your order. This will help if you notice any damages upon receiving your item(s) or if you decide to return anything within the return period window.
If you have critical changes to your order, we highly recommend you call us at 800-531-3746 for immediate service.
We think you’ll love your new UPLIFT Desk, but sometimes it just doesn’t work out. If you decide to send your desk back, you can do so with no restocking fees on single UPLIFT desks with standard UPLIFT GREENGUARD-certified laminate, Eco, Eco Curve, 1" thick bamboo, or reclaimed wood desktops, and single frame-only orders. Just let us know that you are planning to return the item within 30 days of receiving your desk and we will issue a Return Merchandise Authorization (RMA) number. Unfortunately, solid wood tops and custom laminates are made to order and therefore not returnable. However, you may return the frame only if you would like. If you are in the market for multiple desks, please order one desk first to test out our product. A restocking fee will be assessed for returns on multiple desk orders. Accessories purchased with the desk are subject to the non-desk return policy listed below.
There's never been a better time to try a Steelcase chair. Why? Our Steelcase Free Ship, Free Returns promotion is back! Customers who order Steelcase products from us have thirty risk-free days to try them out. If you decide you want to return your products for any reason, you will pay no restocking fee and incur no return shipping charge. We'll send you a pre-paid FedEx shipping label that you can use to return the chair at no cost to you.
A 15 minute trial of a chair in a showroom isn't a sufficient test. The only way to truly know if a chair will work for you is to try it for full days while working. We're so convinced that you'll love your Steelcase chair that we're offering a thirty day trial. Your thirty day trial period begins on the day that you receive your new chair. If you decide that the chair doesn't work for you, give us a call and we'll set up your return. No stress, no post-purchase trauma, and NO RISK. It's as easy as that.
We want you to be completely satisfied with your purchase, and strive to provide expert guidance to help you choose the best possible products for your needs. We also understand that sometimes a product just doesn't quite fit. That is why we make returns easy.
A Return Merchandise Authorization (RMA) number is required for all returns. Returns are processed and credited within 7 to 10 days of receipt. If the time lapse between your original purchase and refund processing is greater than 60 days, we may refund your money via check or PayPal. Otherwise, return credit will be issued in the same manner as the original payment method.
We highly recommend the use of a trackable shipping method such as UPS or FedEx. Remember to write your RMA number on the outside of the shipping box. Return requests can take up to one week to process. We thank you for your patience.
Parts are final sale items, and no returns will be accepted on parts orders. Please contact us prior to ordering to confirm compatibility. Please contact us to confirm return eligibility for any special order or custom made products.
Most orders ship within 24-72 hours. Please call us immediately if you should choose to cancel your order. We promise to make every effort to cancel your order before it ships.
We will confirm all cancellations submitted to us, whether successful or not, via email or by phone.
This page is posted by Human Solution to inform customers of Knoll's no cancellations/no returns/no revisions policy on all Knoll products. As an authorized Knoll dealer, we do not accept cancellations, returns, or order revisions for any Knoll items ordered after an order is placed. Authorized Knoll retailers custom build all Knoll products for you when you order.
Please call us at 800-531-3746 to speak with a Knoll expert if you have any questions about your Knoll product choices, so that we can help you get exactly what you need.
Customers attempting to cancel or revise an order for a Knoll product or products from Human Solution will be subject to significant Knoll manufacturer change/cancellation fees for the order or orders. Please make sure you are ordering the correct Knoll item and the correct configuration before placing your order.