General Return and Cancellation Information
We want you to be completely satisfied with your purchase, and strive to provide expert guidance to help you choose the best possible products for your needs. We also understand that sometimes a product just doesn't quite fit. That is why we make returns easy.
Please hold onto any and all packaging materials until you have assembled and installed the item(s) in your order. This will help if you notice any damages upon receiving your item(s) or if you decide to return anything within the return period window.
The guidelines below apply to all returns, however some brands have other rules that apply:
- An RMA number is required for all returns. Please do not return any items without first receiving your RMA number. RMA number must be requested within 30 days of receipt of product
- You'll be responsible for shipping the products to the return address provided with the RMA number
- All returned items must be disassembled and repackaged as they were originally received. Items not returned in this condition may be subject to additional fees
- Return approvals can take 4-6 business days. Once approved, return instructions will be sent via email
- Returns are usually processed within 3 business days of receiving the item. A refund will be issued once the item has been inspected. A typical refund can take up to 5 days to be processed by your credit card provider
- We are not responsible for returns that are lost or damaged in transit, you will be responsible for filing a shipping claim
- If the time lapse between your original purchase and refund processing is greater than 60 days, we may refund your money via check or PayPal. Otherwise, return credit will be issued in the same manner as the original payment method
Returns for Orders That Used Affirm As The Payment Method
- Affirm orders will be refunded through Affirm once the return has been confirmed
- Interest accrued on Affirm orders is non-refundable
- To alleviate this concern, we also offer PayPal Credit as a payment option. It is interest free for 6 months and no interest will have accrued in the return period
What's not returnable?
- Bulk orders
- Special order items
- Custom-built chairs (from BodyBilt, Neutral Posture, and Humanscale brands)
- Gift certificates
- Clearance items
- Open box certified merchandise
- Non-UPLIFT Desk parts or mats
- Knoll items
- Most orders ship quickly, so please call us at 800-531-3746 or contact us as soon as possible if you need to cancel your order or part of your order
- No cancellation fees will be charged if a stock order is cancelled before shipment
- Orders that have already shipped are subject to our standard return policy
- Special-order custom laminate or solid wood desktops are subject to a cancellation fee to cover the cost of materials used
- Built-to-order or custom-configured products other than desktops may incur a cancellation fee
30 Day Trial on UPLIFT-brand Desks, Frames, and Accessories
We're so sure you'll love your new UPLIFT items that we give you a 30-day trial period to use them in your home or office. If you're not happy for any reason, simply contact us and we'll help you arrange a return. There are no return charges or restocking fees, though you will be responsible for return shipping on the item.
This offer applies to any return of up to three UPLIFT frame-only or desks with non-custom desktops, and orders of up to three of the same accessory. Our Special Order Solid Wood and Special Order Laminate desktops are made to order and are not returnable; however, you can still return the frame and accessories. Contact us via the form below within 30 days of receipt to let us know that you are planning to return the item and we will issue a Return Merchandise Authorization (RMA) number.
If you are in the market for more than three desks, let us help you order a sample item first to test so that when you place your bulk order, you'll feel confident in the knowledge that you chose the perfect frame, desktop, and accessories for your needs. Contact us for a quote on multiple items.
- For UPLIFT branded items: Return up to three desks with non-custom desktops, up to three desk frames, or up to three of the same accessory with no restocking fee
- We do not accept returns on bulk orders (four or more items). For this reason, we suggest that you order one item to test before placing an order for more than three of any one item
- Special Order Solid Wood and Special Order Custom Laminate desktops are made to order and are not returnable. Any frames or accessories purchased with the desk are returnable
- If your order had free standard shipping, you will not be charged for outbound shipping
- No paid or upgraded shipping charges (such as those incurred on expedited shipping services) will be refunded on returned items
- Installation services are not eligible for refunds on returned items and disassembly services are not provided
Steelcase Free Ship, Free Return Promo
There's never been a better time to try a Steelcase chair. Why? Our Steelcase Free Ship, Free Returns promotion is back! Customers who order Steelcase products from us have thirty risk-free days to try them out. If you decide you want to return your products for any reason, you will pay no restocking fee and incur no return shipping charge. We'll send you a pre-paid FedEx shipping label that you can use to return the chair at no cost to you.
A 15 minute trial of a chair in a showroom isn't a sufficient test. The only way to truly know if a chair will work for you is to try it for full days while working. We're so convinced that you'll love your Steelcase chair that we're offering a thirty day trial. Your thirty day trial period begins on the day that you receive your new chair. If you decide that the chair doesn't work for you, give us a call and we'll set up your return. No stress, no post-purchase trauma, and NO RISK. It's as easy as that.
- Free Ship, Free Return applies to FedExable products ONLY
- Free Ship, Free Return only applies to products with less than 30 days of usage. Returns will not be accepted 30+ days from the received date
- Note: Free Ship, Free Return promotion is only valid in the contiguous United States. Same day ship chairs and products that do not ship FedEx (Airtouch, Walkstation, Leap WorkLounge, etc.) are not included in this program and will be subject to a 20% restocking fee, if returned within the 30-day return period
- If you decide to return a product within 30 days of receipt, simply contact our customer service team to set up a return
- We will issue you a FedEx label for a quick and easy return
- You'll send the product back to Steelcase
- We will credit you the full amount of the purchase as soon as Steelcase processes the return
Returns for Brands Other Than UPLIFT Desk or Steelcase
Additional return and cancellation limitations apply to brands other than UPLIFT Desk or Steelcase.
- A restocking fee may be charged by the manufacturer for opened products and deducted from the refund amount
- If you received free shipping on your order then actual outbound shipping costs will be deducted from your refund
- While we're happy to work with you and can, in most cases, offer discounts on bulk orders, we suggest that you order one to test before an order for multiples of the same item. We do not accept returns on bulk orders
- Returns on Raynor chairs in colors other than black may incur a higher restocking fee
- Parts are final sale items, and no returns will be accepted on parts orders. Please contact us prior to ordering to confirm compatibility. Please contact us to confirm return eligibility for any special order or custom made products
Most orders ship within 24-72 hours. Please call us immediately if you need to cancel your order. We promise to make every effort to cancel your order before it ships.
- Once material has been cut for upholstery, special order chairs may not be eligible for cancellation. In some cases chairs still eligible for cancellation may be subject to restocking fees or fabric cut charges
- Workrite desks are built-to-order products. If production has begun on the desktop, the order cannot be cancelled
- Focal products may incur greater return or cancellation fees for custom or non-stocked configurations
- Office Master products have a 25% cancellation or restocking fee
We will confirm all cancellations submitted to us, whether successful or not, via email or by phone.