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Return Policy

Overview

Here you will find information about our returns and cancellations policies. You can request a Return Merchandise Authorization from here for a refund or replacement.

Most orders go into production as soon as the order is placed. Please call us immediately if you would like to cancel to your order. We will make every effort to cancel your order before it ships, but if the order has already shipped the appropriate returns policy will apply.

Please hold onto any and all packaging materials until you have assembled and installed the item(s) in your order. This will help if you notice any damages upon receiving your item(s) or if you decide to return anything within the return period window. 

If you have critical changes to your order, we highly recommend you call us at 800-531-3746 for immediate service.

Returns on UPLIFT-brand desks and frames

We think you’ll love your new UPLIFT Desk, but sometimes it just doesn’t work out. If you decide to send your desk back, you can do so with no restocking fees on single UPLIFT desks with standard UPLIFT GREENGUARD-certified laminate, Eco, Eco Curve, 1" thick bamboo, or reclaimed wood desktops, and single frame-only orders. Just let us know that you are planning to return the item within 30 days of receiving your desk and we will issue a Return Merchandise Authorization (RMA) number. Unfortunately, solid wood tops and custom laminates are made to order and therefore not returnable. However, you may return the frame only if you would like. If you are in the market for multiple desks, please order one desk first to test out our product. A restocking fee will be assessed for returns on multiple desk orders. Accessories purchased with the desk are subject to the non-desk return policy listed below.

  • No restocking fee is applied for the return of a single desk frame or a single desk with a standard laminate, Eco, Eco Curve, 1" thick bamboo, or reclaimed wood desktop.
  • You will not be charged for the baseline outbound freight cost. This does not apply to freight service add-ons such as Room of Choice Delivery, Installation, or Non-Contiguous US Delivery.
  • You'll be responsible for shipping the products to the return address provided with the RMA number.

Returns for non-desk UPLIFT-branded products

  • Shipping to you is free; if you return an item the total cost of shipping will be deducted from your refund credit.
  • A 10 percent restocking fee will be deducted from the refund amount for all opened products.
  • You'll be responsible for shipping the products to the return address provided with the RMA number. 

General information for all returns

  • RMA number must be requested within 30 days of receipt of product.
  • An RMA number is required for all returns. Please do not return any items without first receiving your RMA number.
  • You are responsible for shipping the products to the return address provided with the RMA number. For full desks, this will require coordinating with a freight company.
  • All returned items must be disassembled and repackaged as they were originally received. Items not returned in this condition may be subject to additional fees.
  • We strongly suggest using a traceable and insurable shipping method when making your return. We are not responsible for returns lost or damaged in transit.
  • While we're happy to work with you and can, in most cases, offer discounts on bulk orders, we suggest that you order one to test before an order for multiples of the same item. We do not accept returns on bulk orders.
  • Returns on Raynor chairs in colors other than black may incur a higher restocking fee.

What's not returnable?

  • Gift certificates
  • Clearance items
  • Open box merchandise
  • Custom laminate and solid wood desks (the desk frame is returnable as described above)
  • Non-UPLIFT Desk mats
  • Knoll products
  • Parts
  • Bulk orders

Cancellations

  • Most orders, with the exception of custom work, ship quickly, so please let us know immediately if you decide to cancel your order.
  • There are no cancellation fees for standard items cancelled before shipment.
  • If the item has already shipped, it is subject to our standard return policy.
  • Wood tops and custom laminate tops are subject to a cancellation fee if we have already started manufacturing them.

Steelcase Free Ship, Free Return Promo

There's never been a better time to try a Steelcase chair. Why? Our Steelcase Free Ship, Free Returns promotion is back! Customers who order Steelcase products from us have thirty risk-free days to try them out. If you decide you want to return your products for any reason, you will pay no restocking fee and incur no return shipping charge. We'll send you a pre-paid FedEx shipping label that you can use to return the chair at no cost to you.

A 15 minute trial of a chair in a showroom isn't a sufficient test. The only way to truly know if a chair will work for you is to try it for full days while working. We're so convinced that you'll love your Steelcase chair that we're offering a thirty day trial. Your thirty day trial period begins on the day that you receive your new chair. If you decide that the chair doesn't work for you, give us a call and we'll set up your return. No stress, no post-purchase trauma, and NO RISK. It's as easy as that.

Details

  • Free Ship, Free Return applies to FedExable products ONLY
  • Free Ship, Free Return only applies to products with less than 30 days of usage. Returns will not be accepted 30+ days from the received date.
  • Note: Free Ship, Free Return promotion is only valid in the contiguous United States. Same day ship chairs and products that do not ship FedEx (Airtouch, Walkstation, Leap WorkLounge, etc.) are not included in this program and will be subject to a 20% restocking fee, if returned within the 30-day return period.

Process

  • If you decide to return a product within 30 days of receipt, simply contact our customer service team to set up a return.
  • We will issue you a FedEx label for a quick and easy return.
  • You'll send the product back to Steelcase.
  • We will credit you the full amount of the purchase as soon as Steelcase processes the return.

Human Solution Returns and Cancellations

We want you to be completely satisfied with your purchase, and strive to provide expert guidance to help you choose the best possible products for your needs. We also understand that sometimes a product just doesn't quite fit. That is why we make returns easy.

How to start a return

A Return Merchandise Authorization (RMA) number is required for all returns. Returns are processed and credited within 7 to 10 days of receipt. If the time lapse between your original purchase and refund processing is greater than 60 days, we may refund your money via check or PayPal. Otherwise, return credit will be issued in the same manner as the original payment method.

We highly recommend the use of a trackable shipping method such as UPS or FedEx. Remember to write your RMA number on the outside of the shipping box. Return requests can take up to one week to process. We thank you for your patience.

In summary

  • A 10 percent restocking fee will be deducted from the refund amount for all opened products.
  • You'll be responsible for shipping the products to the return address provided with the RMA number. If you received free shipping on your order then actual outbound shipping costs will be deducted from your refund.
  • RMA number must be requested within 30 days of receipt of product.
  • An RMA number is required for all returns. Please do not return any items without first receiving your RMA number.
  • All returned items must be disassembled and repackaged as they were originally received. Items not returned in this condition may be subject to additional fees.
  • We strongly suggest using a traceable and insurable shipping method when making your return. We are not responsible for returns lost or damaged in transit.
  • While we're happy to work with you and can, in most cases, offer discounts on bulk orders, we suggest that you order one to test before an order for multiples of the same item. We do not accept returns on bulk orders.

What's not returnable?

  • Gift certificates
  • Clearance items
  • Open-box merchandise
  • Special order or custom made products
  • Non-UPLIFT Desk mats
  • Parts
  • Bulk items

Parts are final sale items, and no returns will be accepted on parts orders. Please contact us prior to ordering to confirm compatibility. Please contact us to confirm return eligibility for any special order or custom made products.

How to cancel an order

Most orders ship within 24-72 hours. Please call us immediately if you should choose to cancel your order. We promise to make every effort to cancel your order before it ships.

  • If we are unable to cancel an item before it ships, it will be subject to our standard return policy.
  • Most orders go into production as soon as the order is placed. Please call us immediately if you would like to make changes to your order. We will make every effort to make the changes before the order ships, but order changes will reset the lead time on the order as the process for your order will restart. If changes need to be made after an order is shipped, there will be additional shipping costs involved.
  • Custom configured or built-to-order products may incur a cancellation fee varying by product.
  • Once material has been cut for upholstery, special order chairs may not be eligible for cancellation. In some cases chairs still eligible for cancellation may be subject to restocking fees or fabric cut charges.
  • Workrite desks are built-to-order products. If production has begun on the desktop, the order cannot be cancelled.
  • Focal products may incur greater return or cancellation fees for custom or non-stocked configurations.
  • Office Master products have a 25% cancellation or restocking fee.

We will confirm all cancellations submitted to us, whether successful or not, via email or by phone.

Knoll's No Cancellations, Returns or Revisions Policy

This page is posted by Human Solution to inform customers of Knoll's no cancellations/no returns/no revisions policy on all Knoll products. As an authorized Knoll dealer, we do not accept cancellations, returns, or order revisions for any Knoll items ordered after an order is placed. Authorized Knoll retailers custom build all Knoll products for you when you order.

Please call us at 800-531-3746 to speak with a Knoll expert if you have any questions about your Knoll product choices, so that we can help you get exactly what you need.

Customers attempting to cancel or revise an order for a Knoll product or products from Human Solution will be subject to significant Knoll manufacturer change/cancellation fees for the order or orders. Please make sure you are ordering the correct Knoll item and the correct configuration before placing your order. 

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