Shipping

Enjoy Fast, Free Shipping

Don't let shipping woes keep you from trying the standing desk, ergonomic chair, or accessory you've been looking at. Most of our products qualify for free shipping to commercial and residential locations in the United States (lower 48), and all are covered by industry-leading warranties and our exceptional customer service. Be confident that your purchase, and our team, will be here to support you in the years ahead.

When Can I Expect My Order?

You can find the expected lead time for all of our products listed on top of the product's web page. This will give you a clear idea of when your order might ship. Please be prepared for additional processing time around weekends or holidays. Most of our products will ship ground, though some larger, bulkier items may ship via freight carrier. For example, if you purchase a custom solid wood desktop, or an under-desk treadmill, your order will most likely ship via freight truck. If you're considering a product that may ship freight, please look over our Freight Shipping 101 page for additional guidance and help.

Once your order ships, you can expect to receive it very soon. Transit times vary depending on where you live, but the map below should give you a good idea.

Estimated Transit Time

Estimated Transit Time

*Map is for informational purposes only and is based on FedEx Ground Service Maps. Your transit time and carrier may vary.

Need Things Faster?

While most orders ship via ground for free, sometimes you just need things faster. We get it. For that reason, we offer a variety of paid shipping options. Note that changes to your ship method won't affect your order's processing time before it ships, only the amount of time it spends in transit. If you need help arranging for faster delivery, reach out and our sales team will help you meet your deadline.

Definitions of FedEx, UPS, and USPS Shipping Speeds

 FedExUPSUSPS
One-Day Standard Overnight (by 3pm) Next Day Air Saver (by 3pm) Priority Mail Express 1-Day (by 3pm)
Two-Day 2nd Day (by 4:30pm) 2nd Day Air (end of day)  
Three-Day Express Saver (by 4:30pm) 3 Day Select (end of day) Priority Mail 3-Day OR First Class (under 1 lb)
Free Standard Shipping Ground (end of day) Ground (end of day)  
International FedEx International Ground   First-Class Package International Service (over 4 lbs) OR
Priority Mail International (under 4 lbs)

Parcel and Freight Shipping PDF

Room of Choice Delivery with Installation - Available in lower 48, other than California

Choose this method, and one of our white glove agents will install your desk for you. We are usually able to arrange these services for you at a flat rate. In the rare case that additional charges are needed to ship this order via this method, we'll contact you first. Please note: choosing this method will add 1.5 to 2 weeks to your order's transit time.

Accessory and/or treadmill installation will incur an additional fee, as detailed below, and includes installation of all accessories purchased on the desk listing. Many, if not most, of the chairs that are purchasable on the desk listings are shipped fully assembled, and only need to be unboxed when they arrive. If you would like unboxing/box removal services, let us know that when you place the order.

National

  • $299: 2-leg desk installation
  • $399: 3-leg or 4-leg desk installation
  • $99: Treadmill installation (with desk installation)
  • $99: All other accessory installation (with desk installation)

Dallas and Houston Metro Areas

  • $149: 2-leg desk installation
  • $249: 3-leg or 4-leg desk installation
  • $99: Treadmill installation (with desk installation)
  • $99: All other accessory installation (with desk installation)

Local (Within an 85 mile radius of Austin, including San Antonio)

  • $89: 2-leg, 3-leg, and 4-leg desk installation
  • $59: Treadmill installation (with desk installation)
  • $59: All other accessory installation (with desk installation)

Room of Choice Delivery Only (No Installation)- Only Available in California

Choose this method and one of our white glove agents will deliver your items to the room of your choice in your business or residence. We will arrange these services for you at a flat rate of $199 per desk. In the rare case that additional charges are needed to ship this order via this method, we will contact you first. Please note: selecting this method will add 1.5 to 2 weeks to your order's transit time.

Shipping to Hawaii or Alaska

Although shipping within the contiguous 48 is usually free, we do not offer free shipping to Hawaii or Alaska. Shipping for your order will typically be calculated at checkout. If you are placing an order that includes shipping information or costs that cannot be calculated online, we will contact you after you place your order with more details.

Regardless of what shipping method you select on the site, not all methods are available for all items. If you prefer, call us and we can give you that information in advance, along with an accurate shipping quote.

If you are interested in a less expensive option, purchase a frame only, which ships from our warehouse the same or next day. Then use a top that you can buy locally.

Shipping Internationally

Human Solution offers shipping of nearly all products to Canada. (Teak desktops are not eligible for shipping to Canada.) We offer international shipping to countries other than the United States and Canada if ordering over $2,000 worth of UPLIFT Desk, ErgoKit, Rosscraft Centurion Kit and/or Ergohuman chair products. APOs outside of Canada fall under this international shipping policy. Desktops are not shipped outside the United States or Canada, so if you need a full sit-stand desk, we recommend purchasing UPLIFT base frames (over $2,000 worth) and sourcing desktops locally. We may require a wire transfer for payment, at our discretion, for international orders.

Shipping rates on these items are determined on a case-by-case basis, except as noted for Canada (see below). You may call us at 800-531-3746 or 512-697-9330 to get a shipping quote and place your order. If you place an order online, we will contact you with shipping information and costs after you place your order.

Duties and taxes are assessed by your government and vary considerably by country; therefore we have no way of knowing in advance how much your duties will be. In most cases, we do not collect and/or pre-pay your duties, taxes, or GST.

All products we sell are new and fully warrantied by the manufacturer. There may or may not be local warranty support in your country. If it is necessary to ship parts to you or replace your product, we do not cover any shipping costs for warranty repairs or replacement.

Shipping UPLIFT Desks to Canada

Desks shipped to Canada will either ship via freight for a flat rate of $299 for freight orders going to Montreal, Toronto, Ottawa, Calgary, and Edmonton, or with FedEx Ground to Canada with rates based on items ordered. Additional desks added to the same order that is shipped to these provinces are each an additional $150. Shipping cost estimates are not always accurate, and a member of our team will reach out to confirm your order. Large multiple desk orders may ship freight. To save on shipping costs, duties, and brokerage fees, you may want to use a border mail service like Kinek, which allows you to take advantage of free shipping to the lower 48 United States. Shipping to Canada may be available with extra fees, depending on the shipping method chosen. FedEx Ground to Canada must pay for taxes and brokerage fees, while FedEx International Economy and International Priority must pay for only the taxes. Duties and taxes are assessed by the Canadian government and may vary by province and locality. In most cases, we do not collect and/or pre-pay duties, goods and services tax or other taxes or fees.

Knoll Products

Some Knoll products do not qualify for free shipping if not shipped to a loading dock. As noted on the individual item listings, some Knoll products require a loading dock for freight delivery. If your delivery location does not have a loading dock, Knoll may require White Glove delivery and installation. This includes inside delivery, assembly, and removal of boxes and packing materials. Please call us for accurate calculation of White Glove fees when ordering multiple Knoll items. Feel free to call us for a quick shipping quote, and we can place your order over the phone when you're ready. If you place a Knoll order online and the loading dock option is chosen, we will contact you to confirm that you do have a loading dock. Some smaller Knoll items that are able to ship via UPS are eligible for the free shipping offer without a loading dock requirement.