The Human Solution is operational, we're here to support you.
With many people now working from home, we are experiencing a high volume of sales and customer support calls. We are grateful to be the choice of so many people and are working hard to get orders shipped as fast as possible.
Most answers are listed below and are kept current, please take a look before contacting us. In an effort to help us serve as many people as possible, please consider filling out this contact form. It is the best and most efficient way to contact us. Please only submit one request and give us up to 48 hours (2 business days) to respond. Submitting multiple requests via phone, voicemail, email, or chat will only slow us down.
When will I hear back? Currently our response time is about one to two business days. We are assisting more people than ever transition from work offices to their home offices and we greatly appreciate your patience during this time. We know you are going to love your new high-quality office products and will be convinced that it was worth the wait!
When will my order ship? You can find the expected lead time for all of our products listed on top of the product's web page. This will give you a clear idea of when your order might ship.
Shipping to a Business Address? Please note that the business must be open for delivery to occur. If your business is not open currently, or has limited operating hours, you will need to watch the tracking to determine exactly when delivery will occur and be at the business when it's delivered. If you need your shipment delivered elsewhere, please let us know as soon as possible.
If you have a question that you don't see answered below, please feel free to contact us.
Table of Contents
This shipping page has the following sections. You can scroll through all the sections or click on one of the links below to jump to that section.
UPLIFT Desk Product Shipping Information
Please visit the UPLIFT Desk website for accurate information regarding UPLIFT Desk products.
General Shipping Information
- During normal business operations, The Human Solution orders are processed the same business day if ordered by 3:00 PM Central Time. Shipping timeframes are updated in real-time on our website. Current lead times are posted for both the primary item on any page, as well as any individual options and accessories which could have different lead times. If you chose to order a backordered item, option, or accessory, please check your email for updates to your order
- Shipping is free for the contiguous 48 United States. For other destinations, your shipping costs will be calculated at checkout (see more about that below)
- Order tracking: We will send you an email with the tracking number as soon as your order ships which you can use to track your shipment. If your tracking number doesn't provide results, please wait a few hours for the shipping carrier to update the status and then check again
- Depending on inventory availability, your order may ship in multiple packages and on different days. We strive to ensure that your order will arrive complete and at the same time, but some accessories may ship separate from the desk
Expedited Shipping: Need Your Order Delivered Even Faster?
If you're in a hurry, we can expedite your shipment so it arrives next-day or 2nd-day. Unlike other companies, we do not mark up our expedited shipping fees. Instead, we mark them down! We want to make your expedited shipping options more affordable, so you pay the difference in cost between standard ground shipping and expedited shipping, rather than the full cost of expedited shipping. See available shipping options at checkout. Please note, expedited shipping reduces the transit time of your order, but it does not reduce the lead time to prepare and ship your order.
Shipping Outside the Contiguous United States (outside the Lower 48 states):
Your discounted shipping costs will be estimated at checkout. We always cover a portion of the shipping cost, giving you the same shipping cost savings our contiguous 48 US customers enjoy.
To Alaska, Hawaii, Puerto Rico, and Any Country Other Than the United States: For all products, as you checkout, we will provide a shipping estimate. After you checkout, we may also contact you to discuss other shipping options. We can often find more cost-efficient options for delivering your order to your local airport or help you pick out a freight forwarder (see below). At our discretion, wire transfer for payment may be required prior to shipping. Taxes and brokerage fees will apply and are not covered by The Human Solution. If you require warranty support, we will require payment of shipping costs on warranty components. Alternatively, we can ship your order to an address within the lower 48 United States at no charge.
To Military Post Offices: APOs, FPOs, and DPOs will be sent a quote for shipping costs. Please contact us to get a shipping quote and place your order.
Freight Forwarders: There are many freight forwarders located in the United States that can effectively manage your international delivery. We will ship to any of these freight forwarders at no charge. Under the Specifications tab for each product on our website, the shipping weights and dimensions for all products are listed out to make it easier for a freight forwarder to assist you with exporting your order.
Some heavier or larger items will ship more safely on a pallet. If your order needs to ship freight, our dedicated team will contact you to pick a freight delivery method that works for you. Some important information to be aware of:
- We will contact you to review your options and ensure a smooth delivery process
- Items that must be shipped via freight carrier do not have readily available expedited shipping options. However, if your order needs to be shipped freight and you need it faster, please contact us to explore our expedited or guaranteed options
- The freight carrier will call you directly to schedule your delivery
- Your freight order will be delivered to your company's loading dock or to your home's curb. If you need your order brought inside and the pallet removed, we offer White Glove Delivery & Installation; to purchase this service, please contact us for a quote
- Larger orders requiring freight shipment may take an extra day to process and prepare for shipment
- The delivery must be received by you, or someone over 18 years of age authorized by you to inspect the shipment and sign the driver's paperwork