- Frequently Asked Questions
Frequently Asked Questions
Our retail store and showroom in Austin, TX is located at 2139 West Anderson Lane and is open 10am - 6pm, Monday - Saturday. We have a wide variety of adjustable height desks and standing desk converters, ergonomic chairs, keyboards, mice, and many other products available to try before you buy. We want to help you get the perfect solution for your needs! In fact, when you call, chat or email us, our ergonomic experts use our showroom to try out the features that you're interested in so they can answer your questions perfectly!
Our website is open 24 hours a day, 7 days a week, 365 days a year.
View our Contact Us page for additional information.
We can quote most commercially available office furniture products through our network of master distributors. Please email or call us for a quote on your needs. We appreciate the opportunity to quote your job!
Yes we do. Sign up for our monthly newsletter for handy ergonomic tips, notification of sales, and exclusive email subscriber-only offers.
We automatically send out email updates with expected ship dates and tracking information as soon as that information is available, and you can track your order on your account page.
Yes. Please read the return instructions carefully as different policies apply to different items. If you have any questions, please feel free to call or email us for clarification. Please see our Returns page for full information on returns and order cancellations.
If an item looks damaged or parts are missing, please notify us immediately. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you. Please hold onto any and all packaging materials until you have assembled and installed the item(s) in your order. This will help if you notice any damages upon receiving your item(s) or if you decide to return anything within the return period window. If your order is shipping by truck freight or white glove, please note the important instructions below.
- Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is very important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
- If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. We will ask for photos of the damaged item(s) and packaging. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.
The list price is the same as the MSRP (Manufacturer's Suggested Retail Price). It may not necessarily be the price at which the product is sold.