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Shipping Information

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Standard shipping information:

Our Free Shipping Offer
Shipment Methods and Our Process
Ship Dates
Arrival Dates
                   

Hawaii, Alaska and International Shipping:

Shipping to Hawaii and Alaska
Shipping Internationally

International Warranty Support
International Shipping with MyUS.com
                   

Additional services:

Expedited Shipping
White Glove and Desk Shipping
Installation Services
                   



Standard shipping information:

Our Free Shipping Offer

We’re happy to offer free ground shipping on nearly all products or orders over $85 to the contiguous United States (the lower 48). Some items, such as mats, Southworth, Lift'n Buddy and Knoll, do not qualify for free shipping and will be labeled to reflect this on each individual listing.

All UPLIFT desks ship for free to both commercial locations and residences in the lower 48 states of the US. We don't spring any hidden shipping costs on you during the checkout process. Just place your order, and we'll contact you to arrange the free shipping method that will work best for you.

Some items may not calculate shipping accurately online. These will be quoted by request or after your order is placed. If you are ordering multiple desks or oversized items and shipping to one address, please call us for a discount. We would love to pass our shipping savings onto you!

International, Canadian, Hawaiian, and Alaskan shipments are not eligible for free shipping.

Disclaimer: The Human Solution may change or discontinue this Free Shipping promotion at any time. We will contact you for approval of additional shipping costs before proceeding with your order.



Anti-Fatigue Mats, Carpet and Entrance Mats

MATS DO NOT QUALIFY FOR FREE SHIPPING. We pass our discounted shipping costs directly to our customers, guaranteeing the lowest costs available online. Stock mats will compute accurate shipping online for small orders. Shipping costs for custom mats or large stock mat orders do not compute accurately online. Feel free to call us for a quick shipping quote, and we can place your order over the phone when you're ready. If you place a mat order online and the shipping cost is not calculated correctly, we will contact you for approval of any additional shipping costs before charging your credit card.



Knoll Products

KNOLL PRODUCTS DO NOT QUALIFY FOR FREE SHIPPING. All Knoll products can ship to a location with a loading dock at no additional charge. If your delivery location does not have a loading dock, Knoll requires White Glove delivery and installation. This includes inside delivery, assembly, and removal of boxes and packing materials. Please call us for accurate calculation of White Glove fees when ordering multiple items. Feel free to call us for a quick shipping quote, and we can place your order over the phone when you're ready. If you place a Knoll order online and the loading dock option is chosen, we will contact you to confirm that you do have a loading dock. If you choose the free loading dock option when no loading dock exists, additional fees will apply as the carrier will have to return the item to the terminal and redeliver it on a smaller truck



Southworth and Lift'n Buddy Products

SOUTHWORTH AND LIFT'N BUDDY PRODUCTS DO NOT QUALIFY FOR FREE SHIPPING. We pass our discounted shipping costs directly to our customers, guaranteeing the lowest costs available online. Shipping costs for large items like these do not compute accurately online. Feel free to call us for a quick shipping quote, and we can place your order over the phone when you're ready. If you place a Southworth order online and the shipping cost is not calculated correctly, we will contact you for approval of any additional shipping costs before charging your credit card.



Shipment Methods and Our Process

We will ship your order using the fastest, safest, and most reliable method possible. Standard ground shipping on most items is done using UPS or Federal Express. In some cases, we may substitute USPS Priority mail. Certain items must be shipped via freight due to their size and/or shape. Please see the Freight Page for more information. Standard ground shipping can take between one to five business days in transit.

When your order ships, we will notify you via email with a tracking number link for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.

We do not require a signature for deliveries, but the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.

Ship Dates

A ship date is the day that your order or a specific item on your order is prepared for shipment and picked up by the chosen carrier. See the section below for information regarding the arrival date.

Every product page on our site lists the usual expected lead time; this is the number of business days it takes for an item to be processed and prepared for shipment from the warehouse. In some circumstances, your order may ship sooner or later than this expected lead time. Some items ship from our main warehouse in Austin, Texas. Many of our products ship directly from the manufacturer to you.

Products stocked in Austin, Texas usually ship within one business day. If you order before 3:00 P.M. central time (on a business day), we can usually ship the same day. Please call us if you are near that cutoff and have any questions about whether your item will ship the same day.

Lead times for items that ship directly from the manufacturer vary based on several factors including their internal processing time and manufacturing time for built-to-order products.

On built-to-order and back-ordered products, we will email an estimated ship date to you (letting you know when that item is expected to leave the warehouse, not when it is expected to arrive at your address). Since these are estimates, we'll keep you updated as soon as new information has been obtained.

Most orders go into production as soon as the order is placed. Please call us immediately if you would like to make changes to your order. We will make every effort to make the changes before the order ships, but order changes will reset the lead time on the order as the process for your order will restart. If changes need to be made after an order is shipped, there will be additional shipping costs involved.

Arrival Dates

The arrival date is the day that the shipment actually arrives at the ship-to address. The arrival date is inherently after the ship date. Standard shipping (UPS, FedEx, or USPS) will take between one and five business days to arrive.

Once your order has shipped, the arrival date can be discerned by tracking your shipment. If time is of the essence, please contact customer service to obtain a more accurate understanding of the arrival date.



Hawaii, Alaska and International Shipping:

Shipping to Hawaii and Alaska

Although shipping within the contiguous 48 is free (for most items) we do not offer free shipping to Hawaii or Alaska. Like our international orders, shipping rates on these items are determined on a case-by-case basis. If you place your order online, we will contact you after you place your order with shipping information and costs.

Regardless of what shipping method you select on the site, not all methods are available for all items. If you prefer, call us and we can give you that information in advance and take your order over the phone. In most cases, your item will not ship directly from the manufacturer. It will come to our warehouse first; we will then ship it, and forward the tracking information to you.



Shipping Internationally

The Human Solution offers shipping of nearly all products to Canada. We offer international shipping to countries other than the United States and Canada if ordering over $2,000 worth of UPLIFT Desk, ErgoKit, Rosscraft Centurion Kit and/or Ergohuman chair products. APOs outside of Canada fall under this international shipping policy. Desktops are not shipped outside the United States or Canada, so if you need a full sit-stand desk, we recommend purchasing UPLIFT base frames (over $2,000 worth) and sourcing desktops locally. We may require a wire transfer for payment, at our discretion, for international orders.

Shipping rates on these items are determined on a case-by-case basis, except as noted for Canada (see below). You may call us at 800-531-3746 or 512-697-9330 to get a shipping quote and place your order. If you place an order online, we will contact you with shipping information and costs after you place your order.

In most cases we must bring items into our warehouse in Austin, Texas for export. This may add up to one week of lead time to your order.

Alternatively, we can ship to a freight forwarder of your choice, in the United States, at no cost to you. If you have any questions about freight forwarding, international shipping or both, please contact us.

Shipping UPLIFT Desks to Canada

We ship full desks to Canada via UPS Worldwide Expedited. UPS rates for full desks to Canada will vary based on service level and items ordered. Shipping cost estimates are not always accurate, and a member of our team will reach out to confirm your order. Large multiple desk orders may ship freight. To save on shipping costs, duties and brokerage fees, you may want to use a border mail service like Kinek, which allows you to take advantage of free shipping to the lower 48 United States. Duties and taxes are assessed by the Canadian government and may vary by province and locality. In most cases, we do not collect and/or pre-pay duties, goods and services tax or other taxes or fees.

Duties and Taxes

Duties and taxes are assessed by your government and vary considerably by country; therefore we have no way of knowing in advance how much your duties will be. In most cases, we do not collect and/or pre-pay your duties, taxes or GST.



International Warranty Support

All product we sell is new and fully warranted by the manufacturer. There may or may not be local warranty support in your country. If it is necessary to ship parts to you or replace your product, we do not cover any shipping costs for warranty repairs or replacement.

Additional Information

  • Certain product warranties may only be valid in the United States
  • All products on our sites are subject to safety and testing standards as required by the United States and may not be certified for use outside the United States
  • All dates are shown in Month/Day/Year format (e.g. 5/4/2017 = May 4, 2017)


International Shipping with MyUS.com

Need another international shipping quote? International shipping can be expensive, so we offer another option for you. You can get a quick international shipping quote from The Human Solution by contacting us. Then you can receive another shipping quote from MyUS.com. If MyUS.com is less expensive... The Human Solution will ship your order for free* to your MyUS.com address in the USA; you get a MyUS.com address when you sign up with MyUS.com. Then you pay MyUS.com to ship the item from your MyUS.com address to the international address you gave MyUS.com. We offer this service to 225 countries through MyUs.com.

Signing up with MyUs.com allows you to take advantage of discounted international shipping rates and may be your best option. It can also be the best option when shipping large items like chairs. The Human Solution ships your order to your MyUS.com shipping address then MyUS.com ships the item to your international address. MyUS.com also offers top-tier customer service, 24/7 online account access, and more.

Here's how it works:

  • Sign up with MyUS.com and receive your own U.S. receiving address. MyUs.com will provide package forwarding services from your new U.S. receiving address to countries outside the U.S .
  • Use your new U.S. receiving address from MyUs.com when placing your order with The Human Solution. Remember, you can save more when ordering multiple items and shipping internationally through MyUs.com by consolidating packages.

Note: You can click the badge below to signup and get your personal USA address. Then just use that address as your shipping address when you place your order with The Human Solution. When MyUS.com receives your shipment they will forward it to your international address that they have on file. MyUS.com accepts your international credit cards as well as cards issued by non-U.S. financial institutions for payment of their discounted shipping costs. MyUs.com's Personal Shopper service also accepts wire transfers and will purchase your order on your behalf.





Additional services:

Expedited Shipping

Selecting a faster shipping method does not alter the usual lead time before a product will ship, it only speeds up the shipment transit time. However, we do everything within our power to expedite all shipments when upgraded shipping has been selected. Please note that while we will do what we can, we do not control our suppliers' policies for expediting orders.

If shipping time is paramount you can contact customer service to confirm your item's shipping location and lead time.

Some items will not calculate expedited shipping cost properly online. These will be quoted by request or after the order has been placed online.



White Glove and Desk Shipping

FREE Desk Shipping

All UPLIFT desks ship for free to both commercial locations and residences in the lower 48 states of the US. We don't spring any hidden shipping costs on you during the checkout process. Just place your order, and we'll contact you to arrange the free shipping method that will work best for you.

Freight Shipping

Most of our desks ship free via UPS, but solid wood, custom desks and large orders usually ship via freight carrier. Our team will contact you to confirm information for orders placed online that ship freight. If the delivery information provided does not match the conditions at the delivery address, the freight carrier may be forced to delay the delivery until other arrangements can be made, which may be at your expense. Freight quotes are valid for 21 days; orders placed after a freight quote expires will be requoted. Shipping an item freight will generally add 2 business days to time in transit. The carrier will contact you 24 - 48 hours prior to delivery to confirm a delivery appointment. A freight carrier will not carry your order inside the premises for insurance and liability reasons. If you need your order delivered inside your residence or business, please consider the Room of Choice Delivery option.

Room of Choice Desk Delivery

If you need us to bring your shipment into a specific room of your business or residence, just choose this option and we'll have your desk delivered where you need it.
Please note: This delivery option will add about 1½ to 2 weeks to transit time.

Room of Choice Delivery with Desk Installation

If you need the desk both delivered into a specific room and put together, choose this option and we can arrange for assembly as well. Desk installation services are not available in California.
Please note: This delivery option will add about 1½ to 2 weeks to transit time.

Alaska/Hawaii Desk Shipping

Our desks can ship to any commercial or residential location in Alaska or Hawaii as well, just contact us, and we can calculate your shipping cost and place your order. Since freight costs may be prohibitive, a less expensive alternative is to purchase just an UPLIFT Desk base that can ship within a business day via UPS ground, and source your desktop locally.

Canadian Desk Shipping

We deliver most desk orders to Canada for a flat rate. If for some reason this flat rate does not apply to your order, we will contact you to approve any shipping charge adjustments before proceeding. Please note that duties, brokerage fees and taxes will also apply. To reduce international shipping charges and related costs, you might consider using a border mail service like Kinek. Free shipping is available on all orders of $85 or more shipping to the lower 48 United States.

International Desk Shipping

Although we do not ship full desks or desktops to locations other than the US and Canada, we can ship orders of frames and accessories totaling over $2000.00 to any commercial or residential location outside the US or Canada. Just contact us, and we can calculate your shipping cost and place your order. Please note that duties, brokerage fees and taxes will apply to international orders.



Installation Services

Although most products arrive ready to use or require simple assembly, we recognize that some customers prefer an assembly option. We are pleased to refer our customers to a variety of 3rd party installation services for the installation of all items we sell, including desks, keyboard trays, monitor arms and chairs.

National Assembly Services: call 1-877-627-2862 or visit their website at www.natlassm.com

InstallNET: call 1-888-464-6782 or visit their website at www.installnet.com.

Impact Resources Group: call 1-800-978-2669 or visit their website at www.impactresource.com