Shipping Information

Our Free Shipping Offer

The Human Solution offers free ground shipping in the contiguous US on all orders over $85.00 except mats. International, Canadian, Hawaiian, and Alaskan shipments are not eligible for free shipping.

Disclaimer:

The Human Solution may change or discontinue this Free Shipping promotion at any time. We will contact you for approval of additional shipping costs before proceeding with your order.

There are some restrictions of this offer in regards to items that need to be shipped via freight. Please see the Freight Section for more information.

Anti-Fatigue Mats, Carpet and Entrance Mats DO NOT QUALIFY FOR FREE SHIPPING. We pass our discounted shipping costs directly to our customers, guaranteeing the lowest costs available online. Stock mats will compute accurate shipping online for small orders. Shipping costs for custom mats or large stock mat orders do not compute accurately online. Feel free to call us for a quick shipping quote, and we can place your order over the phone when you're ready. If you place a mat order online and the shipping cost is not calculated correctly, we will contact you for approval of additional shipping costs before proceeding with your order.

Shipment Methods and Our Process

We will ship your order using the fastest, safest, and most reliable method possible. Standard ground shipping on most items is done using UPS or Federal Express. In some cases, we may substitute USPS Priority mail. Certain items must be shipped via freight due to their size and/or shape. Please see the Freight Page for more information. Standard ground shipping can take between one to five business days in transit.

When your order ships, we will notify you via email with a tracking number link for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.

We do not require a signature for deliveries, but the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.

Ship Dates

A ship date is the day that your order or a specific item on your order is prepared for shipment and picked up by the chosen carrier. See the section below for information regarding the arrival date.

Every product page on our site lists the usual expected lead time, this is the number of business days it takes for an item to be processed and prepared for shipment from the warehouse. In some circumstances, your order may ship sooner or later than this expected lead time. Some items ship from our main warehouse in Austin, Texas. Many of our products ship directly from the manufacturer to you.

Products stocked in Austin, Texas usually ship within one business day. If you order before 2:30 P.M. central time (on a business day), we can usually ship the same day.

Lead times for items that ship directly from the manufacturer vary based on several factors including their internal processing time and manufacturing time for built-to-order products.

On built-to-order and back-ordered products, we will email an estimated ship date to you (letting you know when that item is expected to leave the warehouse, not when it is expected to arrive at your address). Since these are estimates, we�ll keep you updated as soon as new information has been obtained.

Arrival Dates

The arrival date is the day that the shipment actually arrives at the ship-to address. The arrival date is inherently after the ship date. Standard shipping (UPS, FedEx, or USPS) will take between one and five business days to arrive.

Once your order has shipped, the arrival date can be discerned by tracking your shipment. If time is of the essence, please contact customer service to obtain a more accurate understanding of the arrival date.

Expedited Shipping

Selecting a faster shipping method does not alter the usual lead time before a product will ship, it only speeds up the shipment transit time. However, we do everything within our power to expedite all shipments when upgraded shipping has been selected. Please note that while we will do what we can, we do not control our suppliers policies for expediting orders.

If Shipping time is paramount you can contact customer service to confirm your items shipping location and lead time.

Some items will not calculate expedited shipping cost properly online. These will be quoted by request or after the order has been placed online.

Installation Services

Although most products arrive ready to use or require simple assembly, we recognize that some customers prefer an assembly option. We are pleased to refer our customers to a variety of 3rd party installation services for the installation of all items we sell, including desks, keyboard trays, monitor arms and chairs.

National Assembly Services: call 1-877-627-2862 or visit their website at www.natlassm.com

InstallNET: call 1-888-464-6782 or visit their website at www.installnet.com.

Impact Resources Group: call 1-800-978-2669 or visit their website at www.impactresource.com