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FREE SHIPPING ON ALL ORDERS
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Shipping

On this page, you will find more information about the order shipping and fulfillment process. You will also find specific policies for UPLIFT products and other brands we offer.

Most orders go into production as soon as the order is placed. Please call us immediately if you would like to make changes to your order. We will make every effort to make the changes before the order ships, but order changes will reset the lead time on the order as the process for your order will restart. If changes need to be made after an order is shipped, there will be additional shipping costs involved.

If you have critical changes to your order, we highly recommend you call 800-531-3746 for immediate service.

Our Free Shipping Offer

Human Solution offers free ground shipping in the contiguous US on all orders. International, Canadian, Hawaiian, and Alaskan shipments are not eligible for free shipping.

All UPLIFT desks ship for free to both commercial locations and residences in the lower 48 states of the US. We don't spring any hidden shipping costs on you during the checkout process. Just place your order, and we'll contact you to arrange the free shipping method that will work best for you.

Some items may not calculate shipping accurately online. These will be quoted by request or after your order is placed. If you are ordering multiple desks or oversized items and shipping to one address, please call us for a discount. We would love to pass our shipping savings onto you!

Human Solution may change or discontinue this Free Shipping promotion at any time. We will contact you for approval of additional shipping costs before proceeding with your order.

Specific exclusions to this offer are listed below.

  • Knoll Products

    Some Knoll products do not qualify for free shipping if not shipped to a loading dock. As noted on the individual item listings, some Knoll products require a loading dock for freight delivery. If your delivery location does not have a loading dock, Knoll may require White Glove delivery and installation. This includes inside delivery, assembly, and removal of boxes and packing materials. Please call us for accurate calculation of White Glove fees when ordering multiple Knoll items. Feel free to call us for a quick shipping quote, and we can place your order over the phone when you're ready. If you place a Knoll order online and the loading dock option is chosen, we will contact you to confirm that you do have a loading dock. Smaller Knoll items that are able to ship via UPS are eligible for the free shipping offer.

Shipment Methods and Order Processing

We will ship your order using the fastest, safest, and most reliable method possible. Standard ground shipping on most items is done using UPS. In some cases, we may substitute USPS Priority Mail. Certain items must be shipped via freight due to their size, shape or both. Standard ground shipping can take between 1 - 5 business days in transit.

When your order ships, we will notify you via email with a tracking number link for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment. If you would like to make a change to your shipment after it has tracking we can have the package intercepted and rerouted for a fee of $30 per package.

We do not require a signature for deliveries, but the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note. We can have packages shipped with an adult or any signature required upon request.

Please hold onto any and all packaging materials until you have assembled and installed the item(s) in your order. This will help if you notice any damages upon receiving your item(s) or if you decide to return anything within the return period window. 

Estimated Ship Dates

A ship date is the day that your order or a specific item on your order is picked up by the chosen carrier. See the section below for information regarding the arrival date.

Products stocked in Austin, Texas, usually ship within one business day. If you order before 3 pm Central time on a business day, we can usually ship the same day. Please call us if you are near that cutoff and have any questions about whether your item will ship the same day.

Lead times for items that ship directly from the manufacturer vary based on several factors including their internal processing time and manufacturing time for built-to-order products.

On built-to-order and back-ordered products, we will email an estimated ship date to you (letting you know when that item is expected to leave the warehouse, not when it is expected to arrive at your address). Since these are estimates, we'll keep you updated as soon as new information has been obtained.

Most orders go into production as soon as the order is placed. Please call us immediately if you would like to make changes to your order. We will make every effort to make the changes before the order ships, but order changes will reset the lead time on the order as the process for your order will restart. If changes need to be made after an order is shipped, there will be additional shipping costs involved.

Estimated Arrival Dates

The arrival date is the day that the shipment actually arrives at the ship-to address. The arrival date is inherently after the ship date. Standard shipping (UPS, FedEx, or USPS) will take between 1 - 5 business days to arrive.

Once your order has shipped, the arrival date can be discerned by tracking your shipment. If time is of the essence, please contact customer service to obtain a more accurate understanding of the arrival date.

UPLIFT Desk Shipping Policy

This section contains information on UPLIFT Desk shipping procedures only.

Free Standard Shipping

Every UPLIFT Desk ships for free to commercial and residential locations in the United States (lower 48). Please allow additional processing and shipping time for any holidays. Most desks 72" wide or less will ship via UPS Ground. If your desktop is wider than 72" or made of solid wood, the desk will ship via freight truck. Standard free freight shipping includes loading dock or curbside service; you will be in charge of bringing the individually boxed items inside. Upgraded delivery options are also available, as described below. Once you place your order, we'll contact you to make sure we arrange the most appropriate free shipping method based on your needs, if required.

Next Day, 2nd Day, and 3rd Day Shipping

Some items are eligible for faster shipping speeds. Please note that this will not affect your order's processing time, only the amount of time the order spends in transit. To see the latest estimate of when your order will ship, consult your shopping cart.

Room of Choice Delivery Only

Select this method, and one of our white glove agents will deliver your items to the room of your choice in your business or residence. We are usually able to arrange these services for you at a flat rate. In the rare case that additional charges are needed to ship this order via this method, we will contact you first. Please note: choosing this method will add 1.5 to 2 weeks to your order's transit time.

Room of Choice Delivery with Installation

Select this method, and one of our white glove agents will install your desk for you. We are usually able to arrange these services for you at a flat rate. In the rare case that additional charges are needed to ship this order via this method, we will contact you first. Please note: choosing this method will add 1.5 to 2 weeks to your order's transit time. Accessories are not included in installation.

Alaska and Hawaii Shipping

If you are shipping to Alaska or Hawaii, we can still ship to your residence or commercial location. Shipping will be calculated at checkout.

A less expensive option is to purchase a frame only, which ships via UPS same or next day, and use a top that you buy locally.

Canadian Shipping

We ship full desks to Canada via freight for a flat rate of $249. UPS rates for full desks will vary based on service level and items ordered. Accessories and frames without tops can be ordered directly through the website as well. To save on shipping costs on your desk, frame, or accessory order, you may want to use a border mail service, which reduces shipping and brokerage fees. That way you can take advantage of free shipping to the lower 48 United States.

Shipping to Canada may be available with extra fees, depending on the shipping method chosen. UPS Standard must pay for taxes and brokerage fees, UPS Worldwide Expedited must pay for only the taxes, UPS Worldwide Express must pay for only the taxes, USPS First Class International taxes and brokerage fees are included, and USPS Priority International taxes and brokerage fees are included.

Duties and taxes are assessed by the Canadian government and may vary by province and locality. In most cases, we do not collect and/or pre-pay duties, goods and services tax, or other taxes or fees.

A less expensive option is to purchase a frame only, which ships via UPS same or next day, and use a top that you buy locally.

International Shipping

We offer international shipping to countries other than the United States and Canada if ordering over $2,000 worth of UPLIFT Desk, ErgoKit, Rosscraft Centurion Kit and/or Ergohuman chair products. APOs outside of Canada fall under this international shipping policy. Desktops are not shipped outside the United States or Canada, so if you need a full sit-stand desk, we recommend purchasing UPLIFT base frames (over $2,000 worth) and sourcing desktops locally. We may require a wire transfer for payment, at our discretion, for international orders.

Alternatively, we can ship to a freight forwarder of your choice, in the United States, at no cost to you. If you have any questions about freight forwarding or international shipping or both, feel free to contact us.

Shipping to Hawaii or Alaska

Although shipping within the contiguous 48 is free (for most items) we do not offer free shipping to Hawaii or Alaska. Like our international orders, shipping rates on these items are determined on a case-by-case basis. If you place your order online, we will contact you after you place your order with shipping information and costs.

Regardless of what shipping method you select on the site, not all methods are available for all items. If you prefer, call us and we can give you that information in advance and take your order over the phone. In most cases, your item will not ship directly from the manufacturer. It will come to our warehouse first; we will then ship it, and forward the tracking information to you.

Shipping to Canada and Internationally

Human Solution offers shipping of nearly all products to Canada. (Teak desktops are not eligible for shipping to Canada.) We offer international shipping to countries other than the United States and Canada if ordering over $2,000 worth of UPLIFT Desk, ErgoKit, Rosscraft Centurion Kit and/or Ergohuman chair products. APOs outside of Canada fall under this international shipping policy. Desktops are not shipped outside the United States or Canada, so if you need a full sit-stand desk, we recommend purchasing UPLIFT base frames (over $2,000 worth) and sourcing desktops locally. We may require a wire transfer for payment, at our discretion, for international orders.

Shipping rates on these items are determined on a case-by-case basis, except as noted for Canada (see below). You may call us at 800-531-3746 or 512-697-9330 to get a shipping quote and place your order. If you place an order online, we will contact you with shipping information and costs after you place your order.

In most cases we must bring items into our warehouse in Austin, Texas for export. This may add up to one week of lead time to your order.

Alternatively, we can ship to a freight forwarder of your choice, in the United States, at no cost to you. If you have any questions about freight forwarding, international shipping or both, please contact us.

Shipping UPLIFT Desks to Canada

We ship full desks to Canada via UPS Worldwide Expedited. UPS rates for full desks to Canada will vary based on service level and items ordered. Shipping cost estimates are not always accurate, and a member of our team will reach out to confirm your order. Large multiple desk orders may ship freight. To save on shipping costs, duties, and brokerage fees, you may want to use a border mail service like Kinek, which allows you to take advantage of free shipping to the lower 48 United States. Duties and taxes are assessed by the Canadian government and may vary by province and locality. In most cases, we do not collect and/or pre-pay duties, goods and services tax or other taxes or fees.

Duties and Taxes

Duties and taxes are assessed by your government and vary considerably by country; therefore we have no way of knowing in advance how much your duties will be. In most cases, we do not collect and/or pre-pay your duties, taxes or GST.

International Warranty Support

All products we sell are new and fully warrantied by the manufacturer. There may or may not be local warranty support in your country. If it is necessary to ship parts to you or replace your product, we do not cover any shipping costs for warranty repairs or replacement.

Additional Information

  • Certain product warranties may only be valid in the United States
  • All products on our sites are subject to safety and testing standards as required by the United States and may not be certified for use outside the United States
  • All dates are shown in Month/Day/Year format (e.g. 5/4/2017 = May 4, 2017)
  • International customers need to be advised that their power source may burn up our desk's control boxes, making it necessary to use a step down voltage converter. Contact us if you have questions

International Shipping with MyUS.com

Need another international shipping quote? International shipping can be expensive, so we offer another option for you. You can get a quick international shipping quote from Human Solution by contacting us. Then you can receive another shipping quote from MyUS.com. If MyUS.com is less expensive, we will ship your order for free to your MyUS.com address in the USA; you get a MyUS.com address when you sign up with MyUS.com. Then you pay MyUS.com to ship the item from your MyUS.com address to the international address you gave MyUS.com. We offer this service to 225 countries through MyUs.com.

Signing up with MyUs.com allows you to take advantage of discounted international shipping rates and may be your best option. It can also be the best option when shipping large items like chairs. Human Solution ships your order to your MyUS.com shipping address then MyUS.com ships the item to your international address. MyUS.com also offers top-tier customer service, 24/7 online account access, and more.

Here's how it works:

  • Sign up with MyUS.com and receive your own U.S. receiving address. MyUs.com will provide package forwarding services from your new U.S. receiving address to countries outside the U.S.
  • Use your new U.S. receiving address from MyUs.com when placing your order with Human Solution. Remember, you can save more when ordering multiple items and shipping internationally through MyUs.com by consolidating packages.

 

Note: You can click the badge below to sign up and get your personal USA address. Then just use that address as your shipping address when you place your order with Human Solution. When MyUS.com receives your shipment they will forward it to your international address that they have on file. MyUS.com accepts your international credit cards as well as cards issued by non-U.S. financial institutions for payment of their discounted shipping costs. MyUs.com's Personal Shopper service also accepts wire transfers and will purchase your order on your behalf.

Other Services

Expedited Shipping

Selecting a faster shipping method does not alter the usual lead time before a product will ship, it only speeds up the shipment transit time. However, we do everything within our power to expedite all shipments when upgraded shipping has been selected. Please note that while we will do what we can, we do not control our suppliers' policies for expediting orders.

If shipping time is paramount you can contact customer service to confirm your item's shipping location and lead time.

Some items will not calculate expedited shipping cost properly online. These will be quoted by request or after the order has been placed online.

White Glove and Desk Shipping

FREE Desk Shipping

All UPLIFT desks ship for free to both commercial locations and residences in the lower 48 states of the US. We don't spring any hidden shipping costs on you during the checkout process. Just place your order, and we'll contact you to arrange the free shipping method that will work best for you.

Freight Shipping

Most of our desks ship free via UPS, but solid wood, custom desks and large orders usually ship via freight carrier. Our team will contact you to confirm information for orders placed online that ship freight. If the delivery information provided does not match the conditions at the delivery address, the freight carrier may be forced to delay the delivery until other arrangements can be made, which may be at your expense. Freight quotes are valid for 21 days; orders placed after a freight quote expires will be requoted. Shipping an item freight will generally add 2 business days to time in transit. The carrier will contact you 24 - 48 hours prior to delivery to confirm a delivery appointment. A freight carrier will not carry your order inside the premises for insurance and liability reasons. If you need your order delivered inside your residence or business, please consider the Room of Choice Delivery option.

Room of Choice Desk Delivery

If you need us to bring your shipment into a specific room of your business or residence, just choose this option and we'll have your desk delivered where you need it.
Please note: This delivery option will add about 1.5 to 2 weeks to the transit time.

Room of Choice Delivery with Desk Installation

If you need the desk both delivered into a specific room and put together, choose this option and we can arrange for assembly of the desk as well. Accessories are not included in installation, and desk installation services are not available in California.
Please note: This delivery option will add about 1.5 to 2 weeks to transit time.

Installation Services

Although most products arrive ready to use or require simple assembly, we recognize that some customers prefer an assembly option. We are pleased to refer our customers to a variety of 3rd party installation services for the installation of all items we sell, including desks, keyboard trays, monitor arms, and chairs.

National Assembly Services: call 1-877-627-2862 or visit their website at www.natlassm.com

InstallNET: call 1-888-464-6782 or visit their website at www.installnet.com.

Impact Resources Group: call 1-800-978-2669 or visit their website at www.impactresource.com