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White Glove and Freight Shipping Options

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Platinum level delivery
Silver level delivery
Bronze level delivery
Residential lift gate delivery
Residential standard delivery
Business lift gate delivery
Business standard delivery
Non contiguous US delivery
Limited access
Certificate of insurance

                

Related Shipping Information Pages:

Shipping Information
Canadian Shipping
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Simple Solutions for Shipping Adjustable Height Standing Desks

The Human Solution offers the following freight delivery options for some of our products. Please be aware that these options are not necessarily available for every product. Prices may differ under certain circumstances. We will always contact you for your approval of a price discrepancy before we charge you or ship your order. If you have questions about freight delivery or would like a price quote on adding white glove services to an item that does not feature those options, please contact us at 800-531-3746.

Platinum level delivery

    Delivery location: The delivery agents will bring the shipment to the room of your choice inside your home. This includes up to two flights of stairs (a flight equals 4-15 steps). Please contact us if you need additional flights.
    Transit Time: Depending on location, 2-14 business days. Once your order has reached the delivery terminal, the freight carrier will call to give you a 4 hour window to arrange for delivery.
    Packaging and assembly: The delivery agents will remove and dispose of all packaging as well as provide up to 30 minutes of light set up including the use of tools. Set up and installation services are not provided in the state of California.
    If you need additional installation time, it will cost $30 for each additional 15 minute segment or portion thereof. Please contact us if this additional time is needed. Assembly services do not include any electrical or component hookups. Due to the many variables involved with wire management options, such as cable length and setup of electronics, wire management kits are not included in installation.

Delivery requires a four hour window, Monday - Friday prior to 4 PM. Deliveries after this time may be arranged and may cost approximately $100. Please contact us if you need to schedule a time that is outside of this range.

Some buildings may require a Certificate of Insurance. Please see the Certificate of Insurance section for more information on our COI limitations and how we can meet your needs.

Silver level delivery

    Delivery location: The delivery agents will bring the shipment to the desired room or office, this includes up to two flights of stairs (a flight equals 4-15 steps). Please contact us if you need additional flights.
    Transit Time: Depending on location, 2-14 business days. Once your order has reached the delivery terminal, the freight carrier will call to give you a 4 hour window to arrange for delivery.
    Packaging and assembly: The product will remain in the original packaging and no assembly is provided.

Delivery requires a four hour window, Monday - Friday prior to 4 PM. Deliveries after this time may be arranged and may cost approximately $100. Please contact us if you need to schedule a time that is outside of this range.

Some buildings may require a Certificate of Insurance. Please see the Certificate of Insurance section for more information on our COI limitations and how we can meet your needs.

Bronze level delivery

    Delivery location: The delivery agents will bring the shipment to the first dry area or garage, this includes up to two flights of stairs (a flight equals 4-15 steps). Please contact us if you need additional flights.
    Transit Time: Depending on location, 2-14 business days. Once your order has reached the delivery terminal, the freight carrier will call to give you a 4 hour window to arrange for delivery.
    Packaging and assembly: The product will remain in the original packaging and no assembly is provided.

Delivery requires a four hour window, Monday - Friday prior to 4 PM. Deliveries after this time may be arranged and may cost approximately $100. Please contact us if you need to schedule a time that is outside of this range.

Some buildings may require a Certificate of Insurance. Please see the Certificate of Insurance section for more information on our COI limitations and how we can meet your needs.

Residential lift gate delivery

    Delivery location: The freight truck will park in front of your home and has a device to unload the shipment from the back of the truck to the ground. If the delivery agent has a pallet jack, they will try to deliver the shipment to your front door or garage, but they're limited by the abilities of their pallet jack. A pallet jack is a device to move heavy shipments on pallets about, they do not go up stairs or steep inclines.
    Transit Time: Depending on location, 2-5 business days.
    Packaging and assembly: The product will remain in the original packaging and no assembly is provided.
    Freight carriers sometimes offer their own services. Once you have received tracking information from us, you can contact the carrier directly to get more information. If you arrange for additional services through the carrier, you'll need to pay them directly.

Freight deliveries do not require the driver to schedule a delivery appointment with the receiver. While some companies prefer to call ahead for convenience, the receiver should not expect this courtesy with every freight company. You will normally receive a notification that the freight driver is on their way, and if you are unable to receive the shipment, a re-delivery charge may be incurred. Additionally, if a shipment is being held in storage, storage fees may be applied.

Some buildings may require a Certificate of Insurance. Please see the Certificate of Insurance section for more information on our COI limitations and how we can meet your needs.

Residential standard delivery

    Delivery location: The freight truck will park in front of your home, and you'll be responsible for moving the shipment off of the truck and into your residence. One or more friends, family members, or neighbors are recommended for this movement. Our desk shipments typically weigh approximately 200 - 270 lbs for a single desk and all of its packaging.
    Transit Time: Depending on location, 2-5 business days.
    Packaging and assembly: The product will remain in the original packaging and no assembly is provided.
    Freight carriers sometimes offer their own services. Once you have received tracking information from us, you can contact the carrier directly to get more information. If you arrange for additional services through the carrier, you'll need to pay them directly.

Freight deliveries do not require the driver to schedule a delivery appointment with the receiver. While some companies prefer to call ahead for convenience, the receiver should not expect this courtesy with every freight company. You will normally receive a notification that the freight driver is on their way, and if you are unable to receive the shipment, a re-delivery charge may be incurred. Additionally, if a shipment is being held in storage, storage fees may be applied.

Some buildings may require a Certificate of Insurance. Please see the Certificate of Insurance section for more information on our COI limitations and how we can meet your needs.

Business lift gate delivery

    Delivery location: The freight truck will park where desired and has a device to unload the shipment from the back of the truck to the ground. The delivery agent may be able to move the shipment a reasonable distance if reachable with their pallet jack. A pallet jack is a device to move heavy shipments on pallets about, they do not go up stairs or steep inclines.
    Transit time: Depending on location, 2-5 business days.
    Packaging and assembly: The product will remain in the original packaging and no assembly is provided.
    Freight carriers sometimes offer their own services. Once you have received tracking information from us, you can contact the carrier directly to get more information. If you arrange for additional services through the carrier, you'll need to pay them directly.

Freight deliveries do not require the driver to schedule a delivery appointment with the receiver. While some companies prefer to call ahead for convenience, the receiver should not expect this courtesy with every freight company. You will normally receive a notification that the freight driver is on their way, and if you are unable to receive the shipment, a re-delivery charge may be incurred. Additionally, if a shipment is being held in storage, storage fees may be applied.

Some buildings may require a Certificate of Insurance. Please see the Certificate of Insurance section for more information on our COI limitations and how we can meet your needs.

Business standard delivery

    Delivery location: The freight truck will deliver to unloading dock or you can use a forklift to get the shipment off of the truck. A few helpful people may be substituted for a forklift or delivery dock. Our desk shipments typically weigh approximately 200 - 275 lbs for a single desk and all of its packaging.
    Transit time: Depending on location, 2-5 business days.
    Packaging and assembly: The product will remain in the original packaging and no assembly is provided.
    Freight carriers sometimes offer their own services. Once you have received tracking information from us, you can contact the carrier directly to get more information. If you arrange for additional services through the carrier, you'll need to pay them directly.

Freight deliveries do not require the driver to schedule a delivery appointment with the receiver. While some companies prefer to call ahead for convenience, the receiver should not expect this courtesy with every freight company. You will normally receive a notification that the freight driver is on their way, and if you are unable to receive the shipment, a re-delivery charge may be incurred. Additionally, if a shipment is being held in storage, storage fees may be applied.

Some buildings may require a Certificate of Insurance. Please see the Certificate of Insurance section for more information on our COI limitations and how we can meet your needs.

Non contiguous US delivery - we will call or email you with quote

    If shipping freight to an International, Alaskan, or Hawaiian address, we will contact you with a shipping quote. We will not proceed with your order unless you approve of the shipping costs.

Freight deliveries do not require the driver to schedule a delivery appointment with the receiver. While some companies prefer to call ahead for convenience, the receiver should not expect this courtesy with every freight company. You will normally receive a notification that the freight driver is on their way, and if you are unable to receive the shipment, a re-delivery charge may be incurred. Additionally, if a shipment is being held in storage, storage fees may be applied.

Some buildings may require a Certificate of Insurance. Please see the Certificate of Insurance section for more information on our COI limitations and how we can meet your needs.

Limited access

    Limited access includes shipping freight to schools, military bases, prisons, church addresses, nursing homes, hospitals, construction sites, storage units, remote sites (farms, ranches), golf courses, country clubs, utility sites, or businesses with specific requirements, such as certain times when they can't accept deliveries. Limited access locations can vary widely in their receiving capabilities and availability. If any other charges apply, we will inform you and will not proceed with your order unless you approve of the shipping costs.

Freight deliveries do not require the driver to schedule a delivery appointment with the receiver. While some companies prefer to call ahead for convenience, the receiver should not expect this courtesy with every freight company. You will normally receive a notification that the freight driver is on their way, and if you are unable to receive the shipment, a re-delivery charge may be incurred. Additionally, if a shipment is being held in storage, storage fees may be applied.

Some buildings may require a Certificate of Insurance. Please see the Certificate of Insurance section for more information on our COI limitations and how we can meet your needs.

Certificate of insurance (COI)

    Some buildings may have insurance requirements for a white glove installation or freight delivery. If you require a certificate of insurance for any white glove delivery, there will be an additional charge. You will also need to inform us of your insurance requirements before your order ships, in order to make the necessary arrangements to meet your needs. The standard charge would be $50, which covers the standard insurance requirements our delivery agents can meet. Those requirements are $1,000,000 per occurrence and a $2,000,000 annual aggregate per location, with an umbrella policy of $1,000,000. Should your needs exceed that, or if you require union installers, we cannot guarantee that we will be able to perform white glove services. If we can, the charge will likely be more than the standard $50. If any other charges apply, we will inform you and will not proceed with your order unless you approve of the costs. If you need a COI for a freight delivery, you can contact the freight company directly (their information will be provided when your order ships).

Also be sure to check out our blog for the shipping info explained in layman's terms!

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  • Completely satisfied with the desk. More impressive was the buying process, knowledge of the sales and support staff, and attention to detail. It's clear that this company is on a mission to help people. They have found a way to differentiate themselves in a crowded market and stand out as a great company which deserves all the success it achieves. We will be adding a second UpLift 900 in the near future. Thank you!

    - Alisha Jones

The Human Solution � Ergonomic Chair, Keyboard Tray, Monitor Arm and More
2139 W Anderson Ln  |  Austin, Texas 78757  |  1-800-531-3746
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