Faq

Frequently Asked Questions

What are your hours of operation?

Our website is open 24 hours, 7 days a week, 365 days a year. View our Contact Us page for additional information and hours of operation.

Ordering information

Complete information on ordering is available on our Ordering information page.

Do you have a showroom where I can see your products?

At this time, no, but give us a call with any questions. We can usually answer all your concerns and questions. We have experts available for all of our products (including a Mechanical Engineer and a Certified Professional Ergonomist).

Do you sell other products?

We can quote most commercially available products through our network of master distributors. Please email or call us for a quote on your needs. We appreciate the opportunity to quote your job!

Do you have a regular newsletter I can sign up to receive?

Yes we do. Sign up for our monthly newsletter for handy ergonomic tips, notification of sales and exclusive, email subscriber only offers.

How do I check the status of my order?

If you are logged in to Yahoo (with your Yahoo email address) and placed your order online, you can check your order status here: Check order status. If you do not have a Yahoo account or placed your order on the phone, give us a call at 800-531-3746.

We automatically send out email updates with expected ship dates and tracking information as soon as that information is available.

Can I cancel my order?

Maybe. If your order has not shipped (on the shelf products) or has not begun manufacturing (on built to order products), you can usually cancel with no difficulty. If it has already shipped or is on the loading dock at one of our manufacturers, no. You'll need to accept delivery and process it for return. All terms of our return policy will apply and you will need a return authorization to return it. On custom products, if manufacturing has begun, there may be a cancellation fee assessed by the manufacturer we must pass on to you. Most important - if you wish to cancel an order, call us at 800-531-3746. WE CANNOT GUARANTEE THAT AN EMAIL REQUEST TO CANCEL WILL BE PROCESSED IN TIME TO CANCEL YOUR ORDER WITHOUT ANY FEES.

Do you accept returns?

Yes. Please read the return instructions carefully as different policies apply to different items. If you have any questions, please feel free to call or email us for clarification.

Please see our Returns page for full information on returns

My items arrived damaged, what should I do?

If an item looks damaged or parts are missing, please notify us immediately. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you. If your order is shipping by truck freight or white glove, please note the important instructions below.

If Shipped via Truck Freight or White Glove:

* Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
* If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.

Is the product I want made in the USA?

Click here for a list of our brands of American made products.