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We’re happy to offer free ground shipping on nearly all products or orders over $85 to the contiguous United States (the lower 48). Some items, such as mats, do not qualify for free shipping and will be labeled to reflect this on each individual listing. If you have any questions regarding an item’s eligibility for free shipping, please contact us! Or simply place your order, and we’ll contact you to arrange the shipping method that will work best for you. Please keep in mind, expedited shipping methods will not affect the processing or manufacturing time leading up to when your item ships. All lead times are labeled in orange, under the price of each item, on their individual listing. If time is of the essence, please contact us and we will work with you to make arrangements.
Some items may not calculate shipping accurately online. These will be quoted by request or after your order is placed. If you are ordering multiple desks or oversized items and shipping to one address, please call us for a discount. We would love to pass our shipping savings onto you!
Most products available on The Human Solution® website can be shipped anywhere worldwide. We may require a wire transfer for payment at our discretion on international shipments.
Products that do not qualify for free shipping
- NoTrax, Wearwell, and Rhino Anti-fatigue mats
- Southworth Products
- Lift’n Buddy Products
- Wesco Products
Once your order ships, you will receive a tracking number via email and link for your shipment. An order will only have a tracking number when it ships. Tracking numbers are not assigned at the time of order. On built-to-order and back-ordered products, we will email an estimated ship date to you (letting you know when that item is expected to leave the warehouse, not when it is expected to arrive at your address). Since these are estimates, we'll also keep you updated as soon as new information has been obtained. The best way to find the location of your order during shipping is by using the tracking information located in your Shipment Confirmation email. If your order has shipped, and you do not have tracking information, please contact us.
For larger orders, shipping via freight is the safest option. Our team will contact you to confirm information for orders placed online that ship freight. If the delivery information provided does not match the conditions at the delivery address, the freight carrier may be forced to delay the delivery until other arrangements can be made, which may be at your expense. Freight quotes are valid for 21 days; orders placed after a freight quote expires will be requoted. Shipping an item freight will generally add 2 business days to time in transit. The carrier will contact you 24 - 48 hours prior to delivery to confirm a delivery appointment. A freight carrier will not carry your order inside the premises for insurance and liability reasons. If you need your order delivered inside your residence or business, please consider the Room of Choice Delivery option.
Room of Choice Deliveries and Installations
Most of our items arrive assembled or are quick and easy to assemble. However, if you need to set up an installation at a business or residence, we can make arrangements for you. Since this service is appointment based, it will add 1 to 2 weeks of transit time. If you'd like to add Room of Choice services to an item that does not feature those options, please call or email us for a quote. This service is provided for most locations in the United States. To learn if your location qualifies, or if you have any further questions about Room of Choice Delivery and Installation, please contact us! Please note, installation services are NOT available in the state of California.
Shipping to Hawaii and Alaska
Although shipping within the contiguous 48 is free (for most items) we do not offer free shipping to Hawaii or Alaska. Like our international orders, shipping rates on these items are determined on a case-by-case basis. If you place your order online, we will contact you after you place your order with shipping information and costs.
Regardless of what shipping method you select on the site, not all methods are available for all items. If you prefer, call us and we can give you that information in advance and take your order over the phone. In most cases, your item will not ship directly from the manufacturer. It will come to our warehouse first; we will then ship it, and forward the tracking information to you.
Canadian and International Shipping
Most products available on The Human Solution® website can be shipped anywhere worldwide. To order, just place your order online as usual. Shipping costs calculated online may not always be accurate, and we’ll send you an email with the correct shipping cost once we receive your order. Please keep an eye out for this email since we’ll need your approval before we can ship your items. Please be assured this will be our cost to ship your order, as we do not add any additional handling charges.
Your shipping cost will not include any duties, taxes, or fees assessed by the receiving country. We can export your order using your FedEx or UPS account at our discretion. There is no extra charge for this service. We may require a wire transfer for payment of an international order at our discretion.
Duties and Taxes
Duties and taxes are assessed by your government and vary considerably by country/province; therefore we have no way of knowing in advance how much your duties will be. In most cases, we do not collect and/or pre-pay your duties, taxes or GST(UPS, Worldwide Expedited, etc).
Shipping Options Information
How your order ships depends on what you order. On most items, you have a choice between USPS International Priority mail or UPS Worldwide Expedited. Heavier items including some desks, chairs and anti-fatigue mats may require freight shipping and are not usually shipped outside the United States. Shipping rates on these items are determined on a case-by-case basis. If you place your order online, we will contact you after you place your order with shipping information and costs. If you prefer, call us and we can give you that information in advance and take your order over the phone.
Regardless of what shipping method you select on the site, not all methods are available for all items. If you prefer, call us and we can give you that information in advance, and take your order over the phone. In most cases, your item will not ship directly from the manufacturer. It will come to our warehouse first before we ship it internationally, and forward the shipping info to you. Please remember, expedited shipping will not affect the lead time of an item. If time is of the essence, please contact us and we will work with you to make arrangements.
- UPS Worldwide Express - This service is the fastest method to ship. UPS is more easily traced than USPS, and includes in-house customs clearance, which covers brokerage fees for international shipments. This service does not cover any duties, taxes or fee imposed by customs.
- UPS Worldwide Expedited - This is the second fastest service we offer (typically a couple days slower than Worldwide Express with a lower cost). In most cases we must bring items into our warehouse in Austin, Texas for export. This may add up to one week to the lead time to your order.
- USPS Priority International - This is usually the least expensive choice and perfect for smaller items. Chairs, mats and other furniture cannot be shipped via USPS. Delivery time is usually between 6-10 days (not including clearing your shipment through customs). There are no brokerage fees, and tracking is limited to shipping, customs, and delivery dates. We do insure your order, but claims for lost packages take considerably longer to process than they would via UPS.
- UPS Standard to Canada - This service ships by ground transportation, and is the most commonly used shipping method to Canada. Orders shipped via UPS Standard will incur an import brokerage fee in addition to GST taxes. UPS will assess a 2.7% fee for duties and taxes not prepaid, and will assess a Collect on Delivery Fee of $4.25.
- Freight into Canada - This is usually the only option for larger chairs, desks, and other furniture. Customs brokerage will be necessary for freight shipments. If you do not already have a customs broker that you prefer, we have negotiated rates with a customs broker for $125 and we can help you establish an account with them.
- Shipping on Your Account - We may be able to export your order using your FedEx or UPS account (not DHL). You must have customs brokerage pre-arranged or use the standard FedEx or UPS brokerage services at our discretion. We will request that you send labels for your shipment. We will provide weight and dimensions and arrange for pick-up by your chosen carrier. We do not charge any fee to ship on your account.
All products we sell are new and fully warrantied by the manufacturer. There may or may not be local warranty support in your country. If it is necessary to ship parts to you or replace your product, we do not cover any shipping costs for warranty repairs or replacement.
- Certain product warranties may only be valid in the United States.
- All products on our sites are subject to safety and testing standards as required by the United States and may not be certified for use outside the United States.
- All dates are shown in Month/Day/Year format (e.g. 5/4/2016 is May 4, 2016)