International Shipping

Most products available on The Human Solution_® website can be shipped anywhere worldwide. To order, just place your order as usual and use the shipping calculator online. A few items are restricted from export but are clearly marked on each product page. We may require a wire transfer for payment at our discretion.

Shipping Information

How your order ships depends on what you order. On most items, you have a choice between USPS International Priority mail, UPS Worldwide Saver or UPS Worldwide Expedited. Heavier items including some desks, chairs and anti-fatigue mats may require freight shipping and are not usually shipped outside the United States. Shipping rates on these items are determined on a case-by-case basis. If you place your order online, we will contact you after you place your order with shipping information and costs. If you prefer, call us and we can give you that information in advance and take your order over the phone.

Shipping Options

• USPS Priority International - This is usually the least expensive choice and perfect for smaller items. Chairs, mats and other furniture cannot be shipped via USPS. Delivery time is usually between 6-10 days, plus your items may be delayed in customs. There are no brokerage fees. Tracking is limited to shipping, customs, and delivery dates. We do insure your order, but claims for lost packages take considerably longer to process than via UPS.
• UPS Worldwide Express - This service is the fastest method to ship. UPS is more easily traced than USPS, and includes in-house custom clearance covering brokerage and custom fees.
• UPS Worldwide Expedited - This is the second fastest service we offer (typically a couple days slower than Worldwide Express with a lower cost).

In most cases we must bring items into our warehouse in Austin, Texas for export. This may add up to one week of lead time to your order.

For additional information on Canadian shipments, go to our Canadian Shipping Information page.

Duties and Taxes

Duties and taxes are assessed by your government and vary considerably by country; therefore we have no way of knowing in advance how much your duties will be. In most cases, we do not collect and/or pre-pay your duties, taxes or GST.

Warranty Issues

All product we sell is new and fully warranted by the manufacturer. There may or may not be local warranty support in your country. If it is necessary to ship parts to you or replace your product, we do not cover any shipping costs for warranty repairs or replacement.

Additional Information

• Certain product warranties may only be valid in the United States
• All products on our sites are subject to safety and testing standards as required by the United States and may not be certified for use outside the United States
• All dates are shown in Month/Day/Year format (e.g. 5/4/2008 = May 4, 2008)