Expert Service

Our store is supported by a team of experts, including a Certified Professional Ergonomist (CPE) and engineer with over 15 years of workplace assessment and product design experience, ready to assist with your ergonomic, safety or productivity related needs. We provide our customers expert advice regarding the purchase and use of office furniture and assessment equipment. This includes a wealth of ergonomic knowledge in our blog and ergonomic tools and guides. For more personalized attention, contact our team of trained experts; we are happy to offer up any advice and product recommendations via phone, email, or chat. We can provide you with a solution or point you in the right direction. It’s up to you.

In addition to offering you expert advice, we guarantee you will receive exemplary customer service. How do we go above and beyond for our customers?

• We find solutions for you - We offer human solutions that comfort and support our customers everyday. The feedback and stories we get from our customers are extremely rewarding to our team.
• We test and evaluate our products - Products we sell are evaluated by our ergonomist to meet a specific need. Our team uses ergonomic products on a daily basis. We know the benefits of working in a more user-friendly environment.
• We drive ergonomic principles - We want to help customers find products, tools and innovative ideas that have been researched, developed and produced based on ergonomic principles.

Company History & Founder

Our founder Jon Paulsen, MS, CPE started the business in 2002 when, as an Ergonomics Engineer, he saw many people buying ergonomic products without understanding how they were helping from an ergonomics perspective. In the beginning Jon was a one man e-commerce store. He knew ergonomics but had no idea how to run a business except for a desire to offer exceptional customer service and expert advice. Luckily Jon’s ergonomic engineering background, along with his focus on serving and educating his customers, translated well into running a business and the company has grown from there. READ MORE ABOUT JON

Our Mission and Values

Our Mission is to deliver sincere, world-class service and provide solutions that benefit our customers. We help.

The Human Solution_® intends to lead the office furniture and ergonomic equipment market by building an organization centered around service, expert knowledge, and forging partnerships with our customers. We recognize that the growth of our business is directly driven by our customer service and education.

We base our company vision and strategy on these core values:

• Selling the highest quality products available
• Delighting our customers in every aspect of their experience
• Fostering team member happiness and excellence
• Driving profits & growth at fair prices
• Caring about our communities & our environment
• Championing mutually supportive partnerships with our suppliers
• Promoting customer health through ergonomic education

Our Commercials

Our commercials have aired on Austin's own KXAN!

Visit our Showroom

Retail Walk-in Location in Austin, Texas

Hours:
Mon - Sat: 10am - 6pm
Sun: Closed

Physical address:

THE HUMAN SOLUTION_®
2139 W. Anderson Lane
AUSTIN TX 78757
Phone: (800) 531-3746

We have a showroom stocked with ergonomic chairs, height-adjustable desks, keyboards, computer mice, and other ergonomic office equipment and supplies for users to experience first hand.

We also offer ergonomic assessments and training for local businesses and individuals. Providing continuing education gives us a unique opportunity to give back to our community.

The Human Solution is making a substantial effort to go green and do our part locally with our Austin retail space. Many of our top manufacturers employ earth-friendly practices like using sustainable materials and planning the entire life cycle of a product. Our company embraces these practices and strives to promote these ideals.

Additionally, we appreciate good design and we will continue to go out of our way to point out well-made ergonomic products that get the job done. The promotion of ergonomics and human factors are core to The Human Solution_®.

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