The Human Solution and Raynor Eurotech assure total customer satisfaction. The following information applies to all Eurotech chairs, including the Ergohuman line:
Lifetime Warranty
Eurotech warrants to the original purchaser all components for the life of the product with the exception of upholstery and foam, which are warranted for five years
Eurotech warrants to the original purchaser that all parts will be free from material defects; Eurotech will repair or replace, at its option, any unaltered components
A customer's custom material is not warranted
The warranty is limited to a forty hour work week, 250 pound weight limit
The warranty is limited to replacement of repair and does not cover cost of transportation and labor, but Raynor does not charge any shipping to mail out or bring back defective parts
There are no other warranties expressed or implied other than those specifically described
Eurotech is not liable for consequential or incidental damage arising from any product defect
We just received our order. I want to let you know that we are very impressed with the service we received from your company. Jon was very helpful and courteous and true to his word that we would get our order within 24 hours! Thank you, again.